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Customer Service Coordinator

4 months ago

Brentwood, United States Plastic Manufacturer Full time
Customer Service Coordinator (CSC1) FULL-TIME

$19/hr, plus $1250 new hire bonus, see details below

- Process customer’s orders into AS400 system.
- Track and review orders from order entry through to delivery, using various reports.
- Create new product codes and other data in system as needed to support customers.
- Respond to inquiries in a timely manner with accuracy and friendliness.
- Set up new customer information and route for approval and handling.
- Enter sample requests and follow up on status as needed.
- Review and handle any issues or problems with assigned accounts.
- Review and take action on daily reports as needed.
- Follow company procedures to ensure company’s direction is sustained.
- Ensure proper approvals are obtained and escalation of issues is done to handle problems in a
timely and efficient manner.
- Maintain proper records as required by company policy.
- Special projects as deemed necessary by business demands.
- Additional functions that may become necessary based on business demands
- Process orders and sample requests into system for assigned accounts.
- Create new product codes and other data as needed to support customers.
- Review and act on daily open orders reports to proactively track inventory and order shipment status.
- Review order entry so that any errors on pay terms, sales reps, ship sites, etc. can be corrected immediately.
- Review and act on backorders reports to maintain a clear and current shipment backlog.
- Review shipment delay report for proper coding and take action on exceptions for improvement.
- Submit backorders for close and cancel in the system as required per procedures.
- Review fill rate report and provide feedback and actions for improvement on any fill rate under 95%.
- Review and take action on product all set reports.
- Review and handle all credit hold reports and issues.
- Review and resolve completely carrier emails & problems.
- Review and resolve completely customers and sales department inquiries and issues.
- Review and follow up on sample requests to ensure timely shipment and business potential.
- Setup of new EDI programs, review and correct EDI orders and invoice errors.
- Resolve questions & problems for any internal issues or departments.
- Review and resolve shipping issues.
- Prepare and route New Account Forms, Order Revision Notices, Repack Forms, Min Max Forms and other forms as directed by managers or trainers.
- Prepare, route and follow up on RSA’s.
- File, review, and follow up on claims for proper documents, notes, resolution and closing within 3 weeks target.
- Resolve denied claims with customer as requested and confirm repayment.
- Ensure all record retention is maintained as current and not missing or behind for orders or claims.
- Uphold department and team spirit and enthusiasm by participating or taking the lead in company events or department events.
- Special projects as assigned by Management

BOS-03 WS-03 WS-TC WS-LC
Schedule

Shift start: 8:00AM
Shift length: 8 hours


Benefits
  • Health, dental, vision insurance
  • Paid time off
  • 401(k) plan

Qualifications
  • Must pass drug screen (cannabis excluded)
  • Must pass background check
  • Can lift 20 lbs
  • Must be at least 20+ years old
- 1-3 years of relevant corporate work experience preferred - Excellent skills with MS Office emails, and excel - Ability to pick up on AS400 system functions to perform job duties - Completion of all assigned IMS training modules - Training and understanding of AS400 system

$1250 new hire incentive

This bonus will be paid out in 3 separate installments ( 3 months, 9 months and 1 year )