Bilingual Customer Service Representative

5 days ago


phoenix, United States Acro Service Corp Full time

Skills Required This is a full-time in-office position and requires candidate to be in -office Monday through Friday, from 8AM through 5PM, except State holidays. Technology- Computer: High-level of PC proficiency and familiarity with a call center environment, including the Microsoft Office applications and Windows (Outlook, Excel/Word/PPT, Teams, etc.); multi-monitors Phone: Conference (multi-line) phone lines Language- Bilingual (Spanish fluent, speaking/reading/writing). Specific- Customer Service: Knowledge of customer service principles and practices, proper phone and email etiquette, knowledge to identify and escalate situations requiring management attention, knowledge to advise constituent of resolution and/or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures. Communication: Excellent verbal, interpersonal, and written communication skills, including active listening. Office skills: Proper organizing and multitasking, efficient communication with high-level individuals, attention to detail in verbal and written work, effective listening skills, knowledge of customer service confidentiality Other: Ability to move from task to task amid interruptions while maintaining a high level of accuracy; ability to follow-up and keep track of delegated tasks; ability to understand and follow documented procedures; ability to work effectively as a member of a support team


Skills Preferred Phone: CISCO Finesse and CISCO Jabber multi-line experience.

Experience Required Minimum of one year experience in assisting customers in a call center



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