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Service Coordinator

2 months ago

corpus christi, United States Find Great People | FGP Full time

A communication solutions company is hiring a Service Coordinator for their Corpus Christi, Texas location. This is a temp-to-hire position ideally looking for someone with experience in a similar servicing and customer service support role for a business-to-business company.


Pay is $20-26/hour with full-time in-office hours.


Responsibilities:

Equipment Handling:

  • Receive equipment from the Rental Manager, review and coordinate programming/testing with technicians.
  • Ensure no changes to technician schedules unless a priority ticket is opened.
  • Pack and ship equipment to customers according to order and document instructions, including a Delivery Ticket/Packing List and Return FedEx Label.
  • Provide Return shipping labels to the Rental Manager and confirm shipment to them and the Sales Rep.
  • Inventory returned equipment, update database, and notify the Rental Manager of any missing items.

Customer Service & Administration:

  • Manage shipping and receiving for the shop, and establish relationships with customers and vendors.
  • Handle customer service issues promptly, perform warehouse and inventory control, and manage repair intake, processing, and delivery.
  • Fulfill orders, schedule service, update work-in-progress reports, and maintain a clean work environment.
  • Track shipments, resolve defects, and maintain inventory of shipping materials.

Dispatch:

  • Communicate with the team about schedules, prioritize work, and update work-in-progress.
  • Assess and address customer service needs, maintain relationships, and ensure timely ticket completion and follow-up.
  • Answer phones and respond to inquiries.


Qualifications:

  • 1-3 years of experience in wireless communications or business to business servicing and customer support
  • Administrative experience preferred
  • Proficient Microsoft Office skills including Word and Excel
  • Organizational skills and ability to multi-task


Schedule: Monday through Friday, 8am to 5pm