Collections Manager

2 weeks ago


norfolk, United States Woods Rogers Full time

The Collections Manager oversees the firm’s collections activities. This role is responsible for developing strategies and implementing processes to reduce outstanding debts and ensure the timely collection of payments from clients. The Collections Manager reports to the Director of Billing & Collections and coordinates with other members of management to enhance the overall billing and collections efforts in order to meet firm financial goals.

This is a full-time, non-exempt position, with the ability to work remote, hybrid, or fully on site in any of our five offices in Virginia. The anticipated work schedule for this position is Monday – Friday, 8:30 AM – 5:00 PM, with an unpaid lunch, for a total of 40 hours per week.

Required Qualifications

  • Three (3) years of experience in collections or accounts receivable management at a law firm.
  • High proficiency with billing and collections software platforms.
  • Familiarity with industry-specific collections best practices.
  • Ability to resolve problems and concerns with a high level of professionalism.
  • Excellent communication skills, both written and verbal, with the ability to effectively interact with clients, colleagues, and external stakeholders.
  • Ability to organize and utilize data to report on performance and goals.
  • Exceptional organizational skills and attention to detail.
  • High level of discretion and confidentiality in handling sensitive client information.
  • Commitment to providing excellent customer service and representing the Firm in a professional and courteous manner
  • Proficiency with Microsoft Office Suite.

Responsibilities

  • Oversee all collections processes for the Firm, including the implementation of policies and procedures to ensure accurate and timely collections of payments.
  • Monitor the aging of accounts receivable and take necessary action on overdue accounts.
  • Participate in trainings and meetings regarding 3E and e-billing Hub software.
  • Participate in testing new software and assisting with correcting any information in current system needed for the 3E software and e-billing Hub.
  • Communicate effectively with billing coordinators and client representatives to address questions, resolve collections issues, and ensure client satisfaction.
  • Work with the Director of Billing & Collections to conduct analysis of recurring collections issues and implement corrective actions.
  • Negotiate payment arrangements, settlements, and dispute resolutions when necessary.
  • Provide training and support to attorneys, staff, and billing personnel on collections processes.
  • Collaborate with internal departments to streamline the billing workflow and resolve any billing-related issues efficiently. Coordinate with external vendors and service providers as needed.
  • Stay informed about industry best practices, changes in relevant regulations, and advancements in collections technology.
  • Proactively identify opportunities to enhance processes, reduce inefficiencies, and optimize performance.
  • Ensure compliance with debt collection laws and regulations.
  • All other duties and responsibilities as assigned.

Benefits Include:

  • Medical Insurance
  • Paid Time Off
  • 401(k) + matching
  • Paid Holidays
  • Dental Insurance
  • Vision Insurance
  • Life Insurance

Physical Demands

  • Ability to sit or stand for long periods of time.

Work Environment

  • Remote or Professional office setting.
  • Occasional travel to attend trainings may be required.

Applications

Woods Rogers is an equal opportunity employer. Review of applications will begin immediately. This position will remain open for applications until filled.


  • Collections Manager

    2 weeks ago


    Norfolk, United States Woods Rogers Full time

    The Collections Manager oversees the firm’s collections activities. This role is responsible for developing strategies and implementing processes to reduce outstanding debts and ensure the timely collection of payments from clients. The Collections Manager reports to the Director of Billing & Collections and coordinates with other members of management to...

  • Director of Billing

    1 month ago


    norfolk, United States Woods Rogers Full time

    The Director of Billing & Collections oversees all aspects of the Firm’s billing and collections processes. This role is responsible for management, training, and development of the personnel within the billing and collections department—including the billing coordinators, supervisors and managers. The Director of Billing & Collections is a member of the...

  • Director of Billing

    2 months ago


    Norfolk, United States Woods Rogers Full time

    The Director of Billing & Collections oversees all aspects of the Firm’s billing and collections processes. This role is responsible for management, training, and development of the personnel within the billing and collections department—including the billing coordinators, supervisors and managers. The Director of Billing & Collections is a member of the...

  • Director of Billing

    2 months ago


    norfolk, United States Woods Rogers Full time

    The Director of Billing & Collections oversees all aspects of the Firm’s billing and collections processes. This role is responsible for management, training, and development of the personnel within the billing and collections department—including the billing coordinators, supervisors and managers. The Director of Billing & Collections is a member of the...


  • Norfolk, Virginia, United States Kelly Services, Inc. Full time

    Job Title: Collections SupervisorJob Summary:Kelly Services, Inc. is seeking an experienced Collections Supervisor to oversee our accounting department, particularly in collections management. This role is crucial for leading a team of 10 3rd party collections professionals, ensuring optimal performance and development.Key Responsibilities:Manage staff to...

  • Manager

    2 months ago


    Norfolk, United States LoanMax Title Loans Full time

    LoanMax Title Loans - Office ManagerAre you looking for a stable, full time, management position with career potential? If so, you've come to the right place!**We are currently hiring for our location on 7455 Tidewater Dr. Norfolk , VA 23505**Incentives:•Full Time Positions: Monday - Friday and rotating Saturdays . Closed Sundays!•Weekly Pay!•Health...


  • Norfolk, Virginia, United States Abacus Full time

    Parking Operations Manager Job SummaryAbacus Staffing is seeking a skilled Parking Operations Manager to oversee the daily operations of our parking division. As a key member of our team, you will be responsible for ensuring the smooth operation of our parking facilities, managing staff, and maintaining high levels of customer satisfaction.Key...

  • Promotional Manager

    6 months ago


    Norfolk, United States Waterside District Full time

    Norfolk's premier dining and entertainment district is a central place where you can hang out, dine and relax with your whole family. Waterside District features the best of national, regional and local restaurants and offers live music, festivals and more. Located in the heart of the central business district and adjacent to the City of Norfolk's...

  • Catering Manager

    1 month ago


    Norfolk, United States Gecko Hospitality VADC Full time

    Job DescriptionJob DescriptionWe are seeking a Catering Manager to join our team! You will be responsible for providing customers with a memorable dining experience.Amazing benefits5 Day week$75,000 salaryVacationGenerous PTOAdvancement opportunitiesResponsibilities:Supervise and coordinate all culinary activitiesOversee guest services and resolve...

  • Catering Manager

    4 weeks ago


    Norfolk, United States Gecko Hospitality VADC Full time

    Job DescriptionJob DescriptionWe are seeking a Catering Manager to join our team! You will be responsible for providing customers with a memorable dining experience.Amazing benefits5 Day week$75,000 salaryVacationGenerous PTOAdvancement opportunitiesResponsibilities:Supervise and coordinate all culinary activitiesOversee guest services and resolve...


  • Norfolk, United States PRA Group Full time

    We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.Position Summary: Responsible for supporting PRA's effective compliance with clients' post sale requirements and expectations by providing best-in-class customer support. Primary focus will be leading the client services...

  • Credit Manager

    3 weeks ago


    Norfolk, United States Titan America Full time

    Credit Manager Norfolk, VA COMPANY DESCRIPTION: Titan America LLC, a leading company in the heavy building materials industry in the eastern United States and the North American operating subsidiary of the TITAN Group, is on a growth journey towards becoming the best-in-class vertically integrated cement producer, driving innovation and operating...

  • Office Manager

    1 month ago


    Norfolk, Virginia, United States Rainbow Restoration Full time

    About the RoleWe are seeking a highly skilled and organized Office Manager to join our team at Rainbow Restoration. As a key member of our team, you will be responsible for creating systems, implementing procedures, and holding the team accountable for daily and weekly updates.Key ResponsibilitiesReceive and respond to incoming calls from clients, vendors,...

  • Credit Manager

    3 weeks ago


    norfolk, United States Titan America Full time

    Credit ManagerNorfolk, VACOMPANY DESCRIPTION:Titan America LLC, a leading company in the heavy building materials industry in the eastern United States and the North American operating subsidiary of the TITAN Group, is on a growth journey towards becoming the best-in-class vertically integrated cement producer, driving innovation and operating excellence.In...

  • Credit Manager

    3 weeks ago


    Norfolk, United States Titan America Full time

    Credit ManagerNorfolk, VACOMPANY DESCRIPTION:Titan America LLC, a leading company in the heavy building materials industry in the eastern United States and the North American operating subsidiary of the TITAN Group, is on a growth journey towards becoming the best-in-class vertically integrated cement producer, driving innovation and operating excellence.In...

  • Credit Manager

    3 weeks ago


    norfolk, United States Titan America Full time

    Credit ManagerNorfolk, VACOMPANY DESCRIPTION:Titan America LLC, a leading company in the heavy building materials industry in the eastern United States and the North American operating subsidiary of the TITAN Group, is on a growth journey towards becoming the best-in-class vertically integrated cement producer, driving innovation and operating excellence.In...


  • Norfolk, United States PRA Group Full time

    We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: Responsible for supporting PRA's effective compliance with clients' post sale requirements and expectations by providing best-in-class customer support. Primary focus will be leading the client services...


  • Norfolk, United States Dewberry Full time

    Job Description Dewberry is currently seeking a Construction Project Manager stationed out of the Richmond/Hampton, VA area Roads I-64 Corridor. Successful candidates will work remotely and on project sites in southeastern Virginia. The successful candidate will manage the assigned elements of a construction project to assure quality of the contractor’s...


  • Norfolk, Virginia, United States PRA Group Full time

    We are seeking a skilled Business Development Manager to join our team at PRA Group, a dynamic and growing company with a significant impact on the global economy. The successful candidate will be responsible for maintaining strong relationships with sellers and internal departments, focusing on deal flow with America's clients. Key...

  • Practice Manager II

    2 weeks ago


    Norfolk, United States Eastern Virginia Medical School Full time

    Overview The Practice Manager is directly responsible for prioritizing resources, including staff, space and equipment, achieving department/division goals and metrics, and managing the clinical expenses. Develops and implements operational practice standards as needed to ensure efficient, effective, and high quality day-to-day clinical operations within...