Technical Program Manager

1 month ago

minneapolis, United States Quality IT Resourcing Full time

The ideal candidate will have a strong background in implementing telehealth

solutions, leading legacy modernization programs using modern digital stacks like

React, Microservices, Headless apps, Cloud etc.



Roles & Responsibilities:

 Program Oversight and Accountability:

o Provide end-to-end oversight of large-scale, complex healthcare digital transformation,

legacy modernization, and telehealth implementation programs.

o Ensure delivery within scope, budget, schedule, and quality standards.

 US Healthcare Expertise

o Leverage experience with healthcare payer/provider systems involving EHR/EMR

integration, care management and coordination.

o Implement solutions for virtual primary care, urgent care, and virtual mental health

services.

 Strategic Planning and Modernization

o Collaborate with Technical Architects and Product/Business consultants to assess

customer technology and develop modernization roadmap and implementation plan.

o Drive modernization of legacy technologies into modern stacks using React,

microservices, and cloud platforms.

 Project Initiation and Execution

o Lead large engagements from the discovery phase, understanding customer needs.

o Develop implementation roadmaps and manage execution within scope, budget, and

timelines.

o Manage stakeholder expectations effectively.

 Business Value and ROI

o Develop compelling business value propositions and calculate return on investment

(ROI).

o Quantify outcomes to demonstrate program benefits.

 Stakeholder Engagement

o Engage with diverse internal teams and customer stakeholders to deliver optimal

services.

o Operate effectively in a global environment, managing teams across multiple time

zones to balance cost and quality.

 Customer Relationship Management

o Professionally handle challenging customer relationships.

o Implement strategies to resolve conflicts and maintain positive client engagements.

 Budget and Resource Management

o Develop and oversee program budgets.

o Optimize resource allocation to meet program constraints.

 Performance Monitoring and Reporting

o Define key performance indicators (KPIs) to monitor program performance.

o Deliver detailed reports and insights to senior management and stakeholders.

 Team Leadership and Development

o Lead, mentor, and develop program teams.

o Foster a collaborative and high-performance culture.

 Technical Innovation

o Stay abreast of emerging technologies in virtual healthcare.

o Integrate innovative solutions to enhance patient care and operational efficiency.

Qualifications

Education:

o Bachelor's degree in Computer Science, IT, Healthcare Informatics, or related field;

Master's preferred.

o Certifications: Mandatory PgMP or PMP; preferred certifications in cloud technologies,

microservices, or healthcare IT systems.

o Domain: AHM-250 or F-AHM certifications.

Experience:

o 18+ years in technical program management within healthcare.

o Proven experience implementing virtual health solutions, legacy modernization and

technology transformation initiatives for US healthcare customers.

o Expertise in modern digital stacks (React, cloud platforms like AWS/Azure/GCP,

microservices).

o Global experience managing teams across cultures (Service industry background

preferred).

o Extensive stakeholder and vendor management.

Skills:

o Strong leadership and team management abilities.

o Strategic planning and analytical thinking.

o Excellent communication and negotiation skills.

o Proactive problem-solving.

o Familiarity with Agile/Scrum methodologies.

o Adaptable, professional, collaborative, customer-centric.



Work Location:

Minneapolis, MN. Candidate should be prepared to work onsite for the first 2-3 months, with

potential for hybrid or remote work based on business conditions.

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