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ServiceNow Technical Architect

3 months ago

Saint Louis, United States Edward Jones Full time
Innovate here. And see your ideas come to life.

It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

Job Overview

Position Schedule: Full-Time

In 2022, Edward Jones invested $ 1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We're currently in the test-and-learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

You may be surprised to know that Edward Jones employs hundreds of software developers - all focused on creating world-class experiences for our clients and branch offices. If you've considered Edward Jones in the past, it's time to take another look. We are embracing a modern, cloud-based architecture and are looking for exceptional individuals who want to be a part of that future.

Team Overview
As a ServiceNow Architect, you will play a crucial role in designing, developing, and implementing ServiceNow solutions that align with our business objectives. You will work closely with stakeholders to understand their requirements and translate them into efficient and scalable configurations. Your expertise will be instrumental in optimizing workflows, improving service delivery, and driving innovation within our firm.
In addition to helping guide the implementation of ServiceNow modules, this role will help address the existing ServiceNow platform and architecture needs within the firm. This will include integrations with other on-premises and SaaS applications, defining archiving strategies, ensuring the health and efficiency of the platform, and evaluating future opportunities.
What You'll Need
  • Provide architecture leadership of the ServiceNow platform, including partnering with other technology teams such as Enterprise Architecture, Security, and Infrastructure.
  • Collaborate with cross-functional teams to understand business requirements, assess business processes, and design comprehensive technical solutions on the ServiceNow platform.
  • Architect, configure and provide solution guidance on ServiceNow applications to meet business needs while maintaining overall platform health and stability.
  • Provide oversight with vendor and third-party partners supporting the ServiceNow platform.
  • Lead architecture reviews and enforce best practices.
  • Evaluate health scan findings and provide remediation recommendations.
  • Oversee the evaluation, selection, and implementation of appropriate ServiceNow products.
  • Develop integration strategies with third-party systems and tools to enhance functionality and streamline processes.
  • Define data archiving strategies to meet business needs and performance requirements.
  • Provide technical guidance and mentorship to other team members.
  • Stay abreast of ServiceNow's best practices, emerging technologies, and industry trends.
  • Conduct regular reviews and assessments to ensure the solution meets quality standards and regulatory requirements.
  • Ensure compliance with security standards and best practices in all aspects of system design and implementation.


At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $113810
Hiring Maximum: $193785

Skills/Requirements

What You'll Need
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • Extensive experience (7+ years) working with the ServiceNow platform in a design and architecture capacity.
  • Proficiency in JavaScript, HTML, CSS, and other web technologies.
  • Deep understanding of ServiceNow platform automation (Flows, Playbooks, Integration Hub)
  • Experience with low/code and no-code aspects of ServiceNow.
  • Excellent communication skills with the ability to effectively communicate technical concepts to non-technical stakeholders.
  • ServiceNow Certified Technical Architect (CTA) desired.
  • Additional ServiceNow certifications (i.e., ITSM Professional Suite certification, HR Professional Suite certification, Certified Implementation Specialist, Certified Application Developer) are a plus.
  • Experience working with multiple ServiceNow products.
  • Experience working in the financial services industry is a plus.
  • " Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday. "


Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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