Customer Service Manager

4 weeks ago


phoenix, United States Acro Service Corp Full time

Job title :: Customer Service Manager

Pay Rate :: $25-$27 per hour

Location :: Remote

Duration :: 8+ Months Contract (Possible Extension / FTE)

Shift :: 40 Hours/Week


Key Responsibilities:

  • Participate in interviewing and hiring processes, ensuring effective onboarding of new employees.
  • Plan, assign, and oversee daily tasks of team members, aligning work with organizational priorities.
  • Conduct regular one-on-one meetings, providing performance feedback, coaching, and mentoring.
  • Set performance goals, conduct mid-year and annual performance appraisals, and recognize outstanding performance.
  • Communicate and enforce agency policies and procedures, applying corrective actions as necessary.
  • Collaborate with leadership and HR to resolve complaints and address performance issues.

Skills Required:

  • Strong verbal, written, and interpersonal communication skills.
  • Excellent customer service acumen and project management skills.
  • Ability to manage multiple projects and work in high-pressure situations.
  • Proficient in Microsoft Office, Google Workspace, and various agency databases.

Skills Preferred:

  • Knowledge of customer service best practices and basic accounting principles.
  • Familiarity with production indicators for customer experience solutions.
  • Understanding of call center operations and phone etiquette.

Experience Required:

  • Minimum of five years in customer service, legal, financial, tax, or related fields.

Experience Preferred:

  • Previous experience in call center management or team supervision.

Education Required:

  • Relevant combination of education, training, and work experience.

Education Preferred:

  • Bachelor’s degree in Business or a related field.


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