Total Loss Specialist

3 weeks ago

Mesa, United States DriveTime Full time
What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

This position involves all aspects of the total loss process. Starting with the notification of the total loss claim, cancelation of ancillary products, filing Gap with the correct service provider, and ensuring completion after receiving insurance check. Specialists work with insurance adjusters in gathering all the necessary information pertaining to the claim and documents. Specialists will work with third parties to obtain updates or changes to insurance claims. All processes should be completed in a timely manner to quickly and efficiently move the customer through the total loss process.
  • Communicate with various insurance carriers on statuses of claims, via phone, portal, and email
  • Navigate third party total loss portals by entering claims, uploading required documents, checking for updates and providing any necessary communication with third parties to ensure accurate and efficient completion of the total loss process
  • Gather and review documents and accounts in order to cancel ancillary products manually and systematically
  • File GAP in a timely manner with the correct GAP provider
  • Conduct phone and email conversations with ancillary product servicers to facilitate proper processing
  • Partner with internal titles team and Carvana's title team to provide title processing timelines to insurance carriers
  • Assist other departments with inquires related to the total loss process
  • Document and route accounts to total loss queues as account is moved through the total loss process
  • Complete tasks on assigned accounts in a timely manner to prevent account aging in a total loss process
  • Ensure all new total loss customers receive total loss confirmation email
  • Utilize approved databases, tools, and websites to assist in the overall total process
  • Perform other related duties as assigned


Knowledge, Skills and Abilities (The Good Stuff)
  • Clear, concise and professional written and oral communications and interpersonal skills
  • Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
  • Research state specifics title release requirements
  • Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
  • Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.
  • Ability to drive departmental compliance with FDCPA requirements
  • Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
  • Self-motivated with strong decision-making capabilities; ability to be a self-starter
  • Ability to work in an accurate, detail-oriented, and highly productive manner


Requirements (a.k.a. What You Need to Get the Job Done)
  • High School Diploma
  • Experience with Microsoft Office such as Excel, Outlook and Word
  • 2+ years of experience in collections, customer service, sales or retail industry
  • Knowledge in insurance or claims a plus


So What About the Perks? Perks matter
  • Medical, dental, and vision, oh my DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
  • But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
  • Growth Opportunities. You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
  • Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
  • Wellness Program. Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
  • Gratitude is Green. We offer competitive pay across the organization, because, well... money matters
  • Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
  • In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout
  • Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out
  • We Care and Value YOU Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more
  • 15 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.


Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment

  • Total Loss Specialist

    4 weeks ago

    Mesa, Arizona, United States DriveTime Full time

    Job Title: Total Loss SpecialistDriveTime is seeking a highly skilled Total Loss Specialist to join our team. As a Total Loss Specialist, you will be responsible for managing the total loss process from start to finish, ensuring timely and efficient resolution of claims.Responsibilities:Communicate with insurance carriers to gather information and resolve...

  • Total Loss Specialist

    2 weeks ago

    Mesa, Arizona, United States DriveTime Full time

    Job Title: Total Loss SpecialistDriveTime Family of Brands is seeking a highly skilled and detail-oriented Total Loss Specialist to join our team. As a Total Loss Specialist, you will be responsible for managing the total loss process, ensuring timely and efficient completion of claims, and providing exceptional customer service.Responsibilities:Communicate...

  • Total Loss Specialist

    2 months ago

    Mesa, Arizona, United States DriveTime Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Total Loss Specialist to join our team at DriveTime. As a Total Loss Specialist, you will play a critical role in ensuring the efficient and effective resolution of total loss claims.Key ResponsibilitiesCommunicate with various insurance carriers to obtain claim statuses and resolve any issues...

  • Total Loss Specialist

    2 weeks ago

    Mesa, Arizona, United States DriveTime Full time

    Total Loss Specialist Job DescriptionThis is a challenging and rewarding role that involves all aspects of the total loss process. As a Total Loss Specialist, you will be responsible for communicating with various insurance carriers on the statuses of claims, navigating third-party total loss portals, gathering and reviewing documents, and ensuring the...

  • Total Loss Specialist

    1 month ago

    Mesa, Arizona, United States DriveTime Full time

    Job SummaryWe are seeking a highly skilled Total Loss Specialist to join our team at DriveTime. As a Total Loss Specialist, you will be responsible for managing the total loss process, ensuring timely and efficient completion of claims, and providing exceptional customer service.Key ResponsibilitiesCommunicate with insurance carriers to obtain claim statuses...

  • Total Loss Specialist

    2 weeks ago

    Mesa, Arizona, United States DriveTime Full time

    Job SummaryWe are seeking a highly skilled Total Loss Specialist to join our team at DriveTime Family of Brands. As a Total Loss Specialist, you will be responsible for managing all aspects of the total loss process, from notification to completion. This includes communicating with insurance carriers, navigating third-party portals, gathering and reviewing...

  • Total Loss Specialist

    3 weeks ago

    Mesa, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of...

  • Total Loss Specialist

    3 weeks ago

    Mesa, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of...

  • Total Loss Specialist

    5 months ago

    Mesa, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of...

  • Total Loss Specialist

    3 weeks ago

    Mesa, United States DriveTime Full time

    Job DescriptionWhat's Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum...

  • Total Loss Specialist

    2 weeks ago

    Mesa, AZ, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of...

  • Total Loss Specialist

    3 days ago

    7457 E Hampton Ave Mesa, United States DriveTime Full time

    What's Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of...

  • Total Loss Specialist

    3 weeks ago

    7457 E Hampton Ave Mesa, AZ 85209, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of...

  • Claims Loss Reporting Specialist

    4 weeks ago

    Costa Mesa, California, United States Automobile Club of Southern California Full time

    Claims Loss Reporting SpecialistWe are seeking a highly skilled Claims Loss Reporting Specialist to join our team at the Automobile Club of Southern California. As a Claims Loss Reporting Specialist, you will play a critical role in supporting our auto claims operations and providing legendary service to our members.Key Responsibilities:Provide members with...

  • Claims Loss Reporting Specialist

    2 weeks ago

    Costa Mesa, California, United States American Automobile Association Full time

    Claims Loss Reporting SpecialistAt American Automobile Association, we pride ourselves on delivering legendary customer service and commitment to our members' well-being. We are seeking an entry-level Claims Loss Reporting Specialist to support our auto claims operations.Key Responsibilities:Provide exceptional service quality and claims accuracy to our...

  • Claims Loss Reporting Specialist

    1 month ago

    Costa Mesa, United States Automobile Club of Southern California Full time

    Claims Loss Reporting SpecialistAt AAA – Auto Club Enterprises, we pride ourselves as a leader in the insurance industry, recognized for our dedication to legendary customer service and our commitment to the well-being of our members. We are currently seeking an entry-level Claims Loss Reporting Specialist to support our auto claims operations. This role...

  • Loss Prevention Specialist

    1 month ago

    Costa Mesa, California, United States T.J. Maxx Full time

    Join Our Team as a Loss Prevention Detective at T.J. MaxxWe are seeking a skilled and detail-oriented Loss Prevention Detective to join our team at T.J. Maxx. As a Loss Prevention Detective, you will play a critical role in protecting our assets and ensuring the integrity of our operations.Key Responsibilities:Adhere to established shoplifter guidelines and...

  • Loss Prevention Specialist

    1 month ago

    Costa Mesa, California, United States Uniqlo Co., Ltd. Full time

    Job Title: Loss Prevention AgentAt Uniqlo Co., Ltd., we are committed to providing a safe and secure shopping environment for our customers. As a Loss Prevention Agent, you will play a critical role in protecting our assets and ensuring the well-being of our employees and customers.Key Responsibilities:Train store team members on loss prevention and safety...

  • Loss Prevention Specialist

    2 weeks ago

    Costa Mesa, California, United States Uniqlo Full time

    Job Title: Loss Prevention AgentAt UNIQLO, we are seeking a highly skilled Loss Prevention Agent to join our team.Key Responsibilities:Train store team members on loss prevention and safety policies, procedures, and standards.Ensure the LP team can successfully identify, apprehend, and detain shoplifters by following company guidelines.Build productive...

  • Loss Prevention Specialist

    2 months ago

    Costa Mesa, California, United States UNIQLO Full time

    Job Summary:As a Loss Prevention Agent at UNIQLO, you will play a critical role in protecting the company's assets and ensuring a safe shopping environment for customers. This position requires a strong understanding of loss prevention policies, procedures, and standards, as well as excellent communication and leadership skills.Key Responsibilities:Train...