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General Manager

2 months ago

Western Springs, United States SALERNO'S WESTERN SPRINGS Full time

Restaurant General Manager/Assistant Manager

The General Manager/Assistant GM is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits, and ensure that guests are satisfied with their dining experience.

Job Responsibilities:
  1. General: Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
  2. Financial: Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, and labor costs. Responsible for ensuring that all financial reporting and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
  3. Food Safety and Planning: Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality of food preparation and service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Calculate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste.
  4. Guest Service: Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
  5. Operational Responsibilities: Ensure that proper security procedures are in place to protect employees, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured. Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality, and cleanliness.
  6. Personnel: Interview hourly employees. Direct hiring, supervision, development, and, when necessary, termination of employees. Conduct new employee orientation and training. Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews. Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
  7. Community Involvement: Provide strong presence in local community and high level of community involvement by restaurant and personnel.
Qualifications:
  • Strong hospitality experience with high volume establishments.
  • Knowledge of computers (MS Word, Excel).
  • Ability to work nights/weekends/holidays.
  • Self-discipline, initiative, leadership ability, and outgoing.
  • Pleasant, polite manner and a neat and clean appearance.
  • Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
  • Must possess good communication skills for dealing with diverse staff.
  • Ability to coordinate multiple tasks such as food, beverage, and labor cost while maintaining required standards of operation in daily restaurant activities.
  • Ability to determine applicability of experience and qualifications of job applicants.

Job Type: Full-time

Pay: From $15.00 per hour

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