Strategic Account Director

5 days ago

Boston, United States WindStream Communications Full time

Windstream Communications

Strategic Account Director - Boston, Massachusetts

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations, and carrier partners across the U.S.

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.

The Strategic Account Director will focus on business development by positioning and selling Kinetic’s full suite of strategic products and services to an assigned geographic base of customers. Our goal is to increase wallet share, increase customer satisfaction with Kinetic, reduce churn, and increase our customer base utilization of strategic next-gen services.

What You’ll Do:

  1. Develop client relationship management strategies, establish strong relationships, and suggest innovative solutions to meet client needs.
  2. Develop a deep understanding of a customer’s business, corporate priorities, and industry to effectively identify solutions that align with the customer’s strategy and needs.
  3. Develop, own, and document each customer's multi-faceted account plan and growth strategy; manage priorities and eco-system partners to meet established milestones and achieve sales growth objectives.
  4. Act with a sense of urgency and work in close partnership with the Kinetic Sales & Operations organization to ensure that customer issues are resolved quickly.
  5. Develop and implement plans to create additional opportunities to cross-sell and up-sell accounts and increase overall total customer spend.
  6. Manage a pipeline of opportunities in saleforce.com, including generating accurate forecasts and attaining assigned quotas.
  7. Participate in and successfully complete all required training; participate in team meetings and activities as required.

Do You Have:

  1. Verifiable record of success in enterprise-level sales, whose customer-oriented approach and sales expertise result in increased profitability.
  2. Prior strategic account management and consultative sales experience selling multiple products and solutions to large businesses.
  3. Strong interpersonal, organization, time management, listening, presentation, and verbal and written communication skills.
  4. Ability to confidently network, build rapport, and develop trusted relationships over time to execute mid to long-term account plans.
  5. Excellent presentation skills and ability to speak with business professionals at all levels in an organization and across multiple lines of business.
  6. Strong PC skills, including expertise in MS Office.
  7. Experience building account plans and leading customer business reviews (MBRs and QBRs).
  8. Experience driving strategic consulting services into new accounts while consistently achieving or exceeding sales goals by generating and maintaining a qualified pipeline.
  9. A college degree or equivalent and 6+ years of field sales experience directly related to the job (outside, direct sales experience) or 10+ years of job-related field sales experience, or an equivalent combination of education and job-related field sales experience, are required.

Even Better:

  1. Strong business, financial, and technical acumen with negotiation and closing proficiency. Strong problem-solving and analytical skills.
  2. Working knowledge of selling cloud-based communications and data solutions.
  3. Independent, stress-tolerant, self-motivated, competitive, assertive, pro-active, and results-oriented; able to work with minimum direction.
  4. Adept at prospecting and using effective consultative selling practices.

Compensation:

The starting compensation range for this job is $68,800 to $82,500.

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Windstream is an equal opportunity employer.

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