LHH | Bilingual Financial Client Services Representative

18 hours ago


miami, United States LHH Full time

Job Post: Bilingual Client Services Representative (Portuguese-English)

Location: Miami, FL (Brickell)

Schedule: Brazil Business Hours (7 AM – 4 PM EST during Daylight Savings, 8 AM – 5 PM EST after fallback).

Position Type: Contract-to-Hire

Start Date: ASAP

Work Arrangement: On-site for the first 120 days; potential hybrid schedule after training completion (manager's discretion).

About the Role

We are seeking a bilingual Client Services Representative who is fluent in Portuguese and English to join our Latam Client Servicing team. You will be the first point of contact for inquiries from high-revenue clients, primarily in Brazil, via phone and email. This role focuses on providing exceptional service for treasury, cash management, card, and depository product inquiries while collaborating with internal teams to resolve client issues.

Key Responsibilities

  • Respond to client inquiries through email and phone.
  • Analyze requests and determine appropriate solutions or escalations.
  • Provide support for a variety of banking products and services.
  • Collaborate with internal departments to resolve client issues efficiently.
  • Ensure quality assurance and maintain strong client relationships.

Required Skills & Qualifications

  • Language Proficiency: Must speak and write Portuguese and English fluently. Spanish is a plus.
  • Customer Service Experience: Minimum 1+ years of experience in customer service.
  • Banking/Finance: 1-2 years of experience in the banking/financial industry is preferred. Brazil banking experience is a plus.
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
  • Strong communication, active listening, and problem-solving skills.
  • Ability to multitask, manage time effectively, and maintain attention to detail.
  • Critical thinking and relationship-building skills.

Why Join Us?

  • Opportunity to work with high-revenue clients in a dynamic international environment.
  • Work alongside a supportive and professional team in the heart of Miami’s Brickell district.
  • Potential for hybrid work flexibility after training.



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