
Karen Kane | Customer Service Operations Specialist | los angeles, ca
1 month ago
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Manage order entry and maintenance of specialty store and department store orders.
- Provide exceptional customer service by managing inquiries and resolving issues promptly.
- Collaborate closely with warehouse teams to ensure seamless operations and order fulfillment.
- Coordinate EDI transactions and maintain communication with vendors.
- Handle factoring and credit approval processes.
- Utilize ERP system to maintain accurate inventory records and track shipments.
- Monitor and analyze order statuses, ensuring timely deliveries.
- Assist with administrative tasks as needed.
Qualifications
- 1-3 years of experience in the wholesale apparel or footwear industry.
- Strong knowledge of EDI transactions and logistics management preferred.
- Familiarity with invoicing, factoring, and credit approval processes.
- Excellent communication and organizational skills.
- Fluency in Spanish is a plus.
- Ability to thrive in a fast-paced environment and work effectively within a team.
Benefits
- 401k plan with partial company match.
- Comprehensive healthcare, dental, and vision plan.
- Clothing discount.
- Voluntary life insurance, as well as short-term and long-term disability policies.
- Voluntary free annual biometric health test.
- Early access to company sample sales.
- Company-sponsored Wellness program.
- Access to free monthly health & mindfulness webinars.
- Seasonal monetary awards for participation in company Fitness Challenges.
- Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country.
- Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others.
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