Ecommerce Customer Service Representative

5 months ago

Los Angeles, United States Karen Kane Full time

We’re looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you This is an on-site position based in Los Angeles, CA.


The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service.


Job Responsibilities Include:

  • Respond, answer, and resolve any customer inquiries and concerns
  • Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise
  • Communicate with customers who are experiencing various issues through emails, phone calls, and live chat
  • Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions
  • Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers
  • Provide product detail to our Ecommerce team to help improve online product descriptions
  • Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise
  • Offer suggestions as needed to improve team processes or efficiencies
  • Respond promptly and accurately to customer inquiries and requests
  • Assist customers with placing, tracking, and returning orders
  • Work with Ecommerce team on related initiatives and activities as needed


Candidate Requirements:

  • High school diploma / GED
  • Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred
  • Ability to read, write, and speak in both English and Spanish (bilingual)
  • Self-motivated with the ability to question and learn new tasks quickly
  • Ability to empathize with and prioritize customer needs
  • Ability to determine customer needs and provide appropriate solutions
  • Highly motivated, energetic and upbeat personality
  • Microsoft Office Knowledge – Outlook, Excel, and Word
  • Ability to work independently and with a team


Benefits:

  • 401k plan with partial company match.
  • Comprehensive healthcare, dental, and vision plan.
  • Clothing discount.
  • Voluntary life insurance, as well as short-term and long-term disability policies.
  • Voluntary free annual biometric health test.
  • Early access to company sample sales.
  • Company-sponsored Wellness program.
  • Access to free monthly health & mindfulness webinars.
  • Seasonal monetary awards for participation in company Fitness Challenges.
  • Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country.
  • Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others.

  • Ecommerce Customer Service Representative

    4 months ago

    los angeles, United States Karen Kane Full time

    We’re looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA.The...

  • Ecommerce Customer Service Representative

    2 weeks ago

    Los Angeles, United States Karen Kane Full time

    Were looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The...

  • Ecommerce Customer Service Representative

    1 week ago

    Los Angeles, United States Karen Kane Full time

    We’re looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA.The...

  • Karen Kane | Ecommerce Customer Service Representative

    3 weeks ago

    los angeles, United States Karen Kane Full time

    We’re looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA.The...

  • Ecommerce Customer Experience Associate

    2 weeks ago

    Los Angeles, California, United States Show Me Your Mumu LLC Full time

    Ecommerce Customer Service Representative Job Description:Show Me Your Mumu LLC is seeking a highly motivated Ecommerce Customer Service Representative to join our team. As an Ecommerce Customer Service Representative, you will be responsible for providing excellent support to customers through various contact channels, including email, chat, and phone.Key...

  • Customer Success Manager

    1 week ago

    Los Angeles, United States Flip.to Full time

    TITLE: Customer Success, Manager - Ecommerce REPORTING TO: Chief Revenue Officer PREFERRED LOCATION : Playa Vista, CA (On-site) Who The Flip Is Flip? Ever have a bad experience calling customer service? We're changing that! Flip replaces old customer service phone robots with a modern voice AI experience for over 200 of your favorite brands on the...

  • Ecommerce Coordinator

    5 months ago

    Los Angeles, United States Vaco Full time

    Vaco LA is working with a client in the Consumer Products industry who is looking for Ecommerce Coordinator to help support and build out their Ecommerce platform specifically in Amazon. As an Ecommerce Coordinator your key job responsibilities will include managing ecommerce platforms on Amazon, working with marketing and sales team to grow platform, and...

  • Ecommerce Support Specialist

    2 weeks ago

    Los Angeles, California, United States Show Me Your Mumu LLC Full time

    Job Overview:Ecommerce Customer Service Representative at Show Me Your Mumu LLC. We are seeking a highly motivated individual to join our team as an Ecommerce Customer Service Representative. This role involves providing excellent support to customers through various contact channels, including email, chat, and phone.Key Responsibilities:- Respond promptly...

  • Ecommerce Operations Specialist

    2 weeks ago

    Los Angeles, California, United States Identified Talent Solutions Full time

    About Identified Talent SolutionsWe are a dynamic and fast-growing consumer packaged goods (CPG) company based in Los Angeles, dedicated to delivering high-quality innovative products to our customers.This is an exciting opportunity for a detail-oriented Ecommerce Operations Coordinator to join our team and contribute to the growth of our online presence....

  • eCommerce Associate

    3 days ago

    Los Angeles, United States YELETE GROUP INC Full time

    Job DescriptionJob DescriptionPosition SummaryReporting to the eCommerce Department Manager, the eCommerce Associate will be responsible for the day-to-day operations for marketplaces.Key ResponsibilitiesList products on multiple marketplaces, write product descriptions, create clothing specs, upload product photos; review, approve/revise product content for...

  • eCommerce Associate

    1 month ago

    Los Angeles, United States YELETE GROUP INC Full time

    Job DescriptionJob DescriptionPosition SummaryReporting to the eCommerce Department Manager, the eCommerce Associate will be responsible for the day-to-day operations for marketplaces.Key ResponsibilitiesList products on multiple marketplaces, write product descriptions, create clothing specs, upload product photos; review, approve/revise product content for...

  • Temporary Director, eCommerce

    1 day ago

    Los Angeles, United States Humble Bundle Full time

    About Us:Humble Bundle is part of IGN Entertainment. IGN Entertainment, a division of Ziff Davis, Inc., is one of the world’s largest gaming and entertainment media platforms and the go-to destination for fans to explore and celebrate games, film, TV, comics, and much more. Across its 16 digital properties, IGN Entertainment reaches more than 490 million...

  • Temporary Director, eCommerce

    21 hours ago

    Los Angeles, United States Humble Bundle Full time

    About Us:Humble Bundle is part of IGN Entertainment. IGN Entertainment, a division of Ziff Davis, Inc., is one of the world’s largest gaming and entertainment media platforms and the go-to destination for fans to explore and celebrate games, film, TV, comics, and much more. Across its 16 digital properties, IGN Entertainment reaches more than 490 million...

  • Ecommerce Operations Director

    3 weeks ago

    Los Angeles, California, United States Michael Page Full time

    Job OverviewWe are seeking a highly experienced and results-driven Ecommerce Operations Director to lead our online sales operations. This role involves overseeing the end-to-end management of our ecommerce platform, driving digital sales growth, and ensuring an exceptional customer experience.Key Responsibilities:Ecommerce Strategy & Growth: Develop and...

  • Ecommerce Merchandising Specialist

    2 weeks ago

    Los Angeles, California, United States YELETE GROUP INC Full time

    Job DescriptionAs an Ecommerce Merchandising Specialist with YELETE GROUP INC, you will be responsible for managing the day-to-day operations of our marketplaces.Main Responsibilities:List products on multiple platforms, create product content, and review it for accuracyConduct keyword research to optimize product listings for maximum visibilityMaintain...

  • Ecommerce Solutions Architect

    2 weeks ago

    Los Angeles, California, United States Coalition Technologies Full time

    Ecommerce Solutions Architect PositionWe are seeking an experienced ecommerce solutions architect to join our team at Coalition Technologies. The ideal candidate will have a strong understanding of ecommerce platforms, particularly BigCommerce, and a proven track record of delivering high-quality ecommerce solutions. The successful candidate will be...

  • ECommerce & Marketing Manager

    2 months ago

    Los Angeles, United States Nati Boutique Full time

    Job DescriptionJob DescriptionJob Summary As an eCommerce Marketing &  Manager at Nati Boutique, you'll play a pivotal role in elevating our online presence and driving sales through innovative marketing strategies. This position requires a hands-on approach and a willingness to dive into both marketing and eCommerce operations to replicate our...

  • ECommerce & Marketing Manager

    4 weeks ago

    Los Angeles, United States Nati Boutique Full time

    Job DescriptionJob DescriptionJob Summary As an eCommerce Marketing &  Manager at Nati Boutique, you'll play a pivotal role in elevating our online presence and driving sales through innovative marketing strategies. This position requires a hands-on approach and a willingness to dive into both marketing and eCommerce operations to replicate our...

  • Senior Ecommerce Developer Position

    1 week ago

    Los Angeles, California, United States Ideal Living Management Full time

    Ecommerce Software Development Role OverviewWe are seeking a highly skilled Senior Ecommerce Developer to join our dynamic team at Ideal Living Management. As a key member of our e-commerce operations team, you will develop and execute comprehensive e-commerce landing pages to maximize online sales, enhance brand visibility, and optimize customer...

  • eCommerce Lead

    3 months ago

    Los Angeles, United States Litmus7 Full time

    Looking for eCommerce Lead with 15 years of experience Job Location - LA, CA / San Ramon, CA - OnsiteShould have more than 15 years of experience. Strong knowledge and exposure to the retail domain Should have implemented at least one eCommerce project end to end. Should have solid understanding on enterprise architectures and infrastructure Exposure to...