Wholesale Apparel Support Specialist

23 hours ago


Los Angeles, California, United States Karen Kane Full time

Karen Kane seeks a highly skilled Customer Service Representative to join its Wholesale Women's Apparel division. This role is perfect for individuals with excellent communication skills and a passion for fashion, who can provide exceptional support to retail clients and drive business growth.

About the Role:

  • Provide expert guidance on product availability, sizing, and style details to ensure clients receive the best possible service.
  • Efficiently process and manage customer orders, returns, and exchanges, ensuring accuracy and timely fulfillment.
  • Develop and maintain strong relationships with clients, building trust and loyalty through effective communication and issue resolution.
  • Stay up-to-date on industry trends, competitors, and product offerings to provide informed recommendations and advice.
  • Collaborate with the sales team to identify and capitalize on upselling or cross-selling opportunities, driving revenue growth and business development.

Qualifications:

  • Previous experience in customer service, preferably in the wholesale or retail apparel industry.
  • Excellent problem-solving abilities and attention to detail, with a focus on accuracy and timeliness.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Proficiency with Microsoft Office Suite and CRM software, ideally with [CRM name] experience.

Estimated salary: $48,000 - $65,000 per annum. As a valued member of Karen Kane's team, you will enjoy a comprehensive benefits package and opportunities for professional growth and development



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