Wholesale Apparel Support Specialist
23 hours ago
Karen Kane seeks a highly skilled Customer Service Representative to join its Wholesale Women's Apparel division. This role is perfect for individuals with excellent communication skills and a passion for fashion, who can provide exceptional support to retail clients and drive business growth.
About the Role:
- Provide expert guidance on product availability, sizing, and style details to ensure clients receive the best possible service.
- Efficiently process and manage customer orders, returns, and exchanges, ensuring accuracy and timely fulfillment.
- Develop and maintain strong relationships with clients, building trust and loyalty through effective communication and issue resolution.
- Stay up-to-date on industry trends, competitors, and product offerings to provide informed recommendations and advice.
- Collaborate with the sales team to identify and capitalize on upselling or cross-selling opportunities, driving revenue growth and business development.
Qualifications:
- Previous experience in customer service, preferably in the wholesale or retail apparel industry.
- Excellent problem-solving abilities and attention to detail, with a focus on accuracy and timeliness.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Proficiency with Microsoft Office Suite and CRM software, ideally with [CRM name] experience.
Estimated salary: $48,000 - $65,000 per annum. As a valued member of Karen Kane's team, you will enjoy a comprehensive benefits package and opportunities for professional growth and development
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