Mortgage Customer Service Representative TX
5 days ago
Do you have excellent customer service experience? Do you come from a mortgage background and have a desire to assist others in need?
We have an excellent position for you with a successful and well know Financial Institution
Job Title: Mortgage Customer Service Representative
Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA
Pay: $18-$21/hr - depending on experience
Schedule: Monday - Friday, 8am - 5pm
DIRECT HIRE
Job ID: 148476
Job Description: The Customer Relations Call Center Specialist II is responsible for fielding in-bound calls from customers in the servicing of their mortgage and providing excellent customer service and knowledgeable responses to resolve customer concerns.
Responsibilities include:
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Field internal and external calls from the message center and respond to customer request within established timelines
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Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
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Compare and evaluate possible customer service solutions, and make recommendations to customers to best meet their needs
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Strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service
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Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns
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Complete escrow analysis, account maintenance changes, payoff requests, and handles credit bureau disputes
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Adhere to operational controls including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets
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Ability to maintain composure with a friendly demeanor while discussing difficult and complex issues with discontent customers
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Handle escalated calls and act as resource for other agents
Job Requirements
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2+ years of experience in Mortgage Servicing
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2+ years of call center experience
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Experience working in MSP preferred
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Must be able to work in a high volume call center with frequent distractions
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Excellent customer service skills
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Proficient in Microsoft Office
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Provide quality interactions with internal and external sources
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Able to input data and verify information
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Ability to communicate extensively, effectively and empathetically to our customers
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Excellent analytical, organizational, and problem-solving skills
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Ability to execute and prioritize multiple tasks
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Demonstrated professionalism
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Must be an efficient and effective listener
Application Process Includes:
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Background check
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Soft credit check
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Clerical Testing
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Interview with client
To Apply for this Job:
Click the Apply Online button, then:
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If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
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If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
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