Senior Director, Content Experience
1 month ago
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
The Content Experience (CX) team creates various types of content to help customers discover, adopt, and succeed with Salesforce. We are hiring a Senior Director to lead our Platform CX organization. The Salesforce Platform is made up of a complex and powerful set of tools and capabilities. Our challenge is to make it easy by providing onboarding, how-to, training, and technical content to enable all audiences who customize or build solutions, apps, and agents on our platform—including admins, low-code builders, pro-code developers, and ISVs. We’re looking for an experienced business leader who is curious, self-directed, and an active listener.
This is a hybrid work environment with a minimum of 10 days/quarter in office (San Francisco, CA) to support their customers and/or collaborate with their teams.
As leader for Platform CX, you will:- Work with managers, writers, and specialists to develop a compelling strategic vision and roadmap for how content supports the Platform business.
- Share your team’s priorities and accomplishments with CX, cross-functional leaders, stakeholders, and executives.
- Rigorously prioritize work and assignments and lead the execution and delivery of your team’s roadmap.
- Regularly measure performance and customer success and make adjustments based on research, data, and feedback.
- Inspire, coach, mentor, and provide professional development for a team of around 50 managers, content strategists, content designers, and writers.
- Balance tough trade-offs and compromises to deliver the highest value for customers while maintaining a sustainable pace for your team.
- Drive innovation while delivering creatively within the limitations of current realities.
- Recruit, hire, and onboard new writers and managers as the team grows.
- Contribute your leadership to overall Content Experience team initiatives.
- 10+ years of experience in the technical content development field.
- 5+ years in a management role, with at least 2 years managing other managers.
- 2+ years experience creating developer documentation or managing developer documentation teams.
- Strong strategic planning skills and experience.
- Strong interpersonal skills, able to inspire and empower cross-functional teams.
- Exceptional written and verbal communication skills.
- Strategic problem solver with a data-driven approach to decision-making.
- Experience working in a fast-paced, dynamic environment, preferably in the technology or software space.
- A degree in a related field or equivalent work experience.
- Familiarity with Salesforce products and ecosystem.
- Experience with web or mobile software development.
- Experience with generative AI and LLM-based solutions.
- Experience with source control software such as Perforce or GitHub.
- Experience with technical authoring and publishing tools, such as Markdown and DITA.
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Senior Director, Content Experience
1 month ago
San Francisco, United States Salesforce, Inc. Full timeThe Content Experience (CX) team creates various types of content to help customers discover, adopt, and succeed with Salesforce. We are hiring a Senior Director to lead our Platform CX organization. The Salesforce Platform is made up of a complex and powerful set of tools and capabilities. Our challenge is to make it easy by providing onboarding, how-to,...
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