Senior Director, Platform Content Experience

4 weeks ago

San Francisco, United States Salesforce Full time

Job Category: Enterprise Technology & Infrastructure

About Salesforce:

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

The Content Experience (CX) team creates various types of content to help customers discover, adopt, and succeed with Salesforce. We are hiring a Senior Director to lead our Platform CX organization. The Salesforce Platform is made up of a complex and powerful set of tools and capabilities. Our challenge is to make it easy by providing onboarding, how-to, training, and technical content to enable all audiences who customize or build solutions, apps, and agents on our platform.

This is a hybrid work environment with a minimum of 10 days/quarter in office (San Francisco, CA).

As leader for Platform CX, you will:
  • Work with managers, writers, and specialists to develop a compelling strategic vision and roadmap for how content supports the Platform business.
  • Share your team’s priorities and accomplishments with CX, cross-functional leaders, stakeholders, and executives.
  • Rigorously prioritize work and assignments and lead the execution and delivery of your team’s roadmap.
  • Regularly measure performance and customer success and make adjustments to your team’s strategy based on research and feedback.
  • Inspire, coach, mentor, and provide professional development for a team of around 50 managers, content strategists, content designers, and writers.
  • Balance trade-offs to always deliver the highest value for customers while maintaining a sustainable workload for your team.
  • Drive innovation while improving productivity by streamlining operations and incorporating new tools and technologies.
  • Recruit, hire, and onboard new writers and managers as the team grows.
  • Contribute your leadership to overall Content Experience team initiatives.
Required Experience/Skills:
  • 10+ years of experience in the technical content development field.
  • 5+ years in a management role, with at least 2 years managing other managers.
  • 2+ years experience creating developer documentation or managing developer documentation teams.
  • Strong strategic planning skills and experience.
  • Experience leading organizations and managing operations.
  • Strong interpersonal skills, able to inspire and empower cross-functional teams.
  • Exceptional written and verbal communication skills.
  • Strategic problem solver with a data-driven approach.
  • Experience working in a fast-paced, dynamic environment, preferably in technology.
  • A degree in a related field or equivalent work experience.
Desired Experience/Skills:
  • Familiarity with Salesforce products and ecosystem.
  • Experience with web or mobile software development.
  • Experience with generative AI and LLM-based solutions.
  • Experience with source control software such as Perforce or GitHub.
  • Experience with technical authoring and publishing tools.

Accommodations: If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.

Posting Statement: At Salesforce, we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives.

For California-based roles, the base salary hiring range for this position is $210,400 to $320,800. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. #J-18808-Ljbffr

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