Head of Customer Success
1 month ago
About Blumen
Blumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US.
Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking for motivated players to continue to build our world-class platform and help developers breeze through the regulatory process, soup to nuts.
What we're looking for
Our #1 priority is serving our customers with care and aptitude. We keep the bar for customer service, happiness, and engagement extremely high. We are looking for someone who can raise and maintain that standard with up to 100x the customer base through diligent process, automation, team building, and grit.
What you'll do
- Own enterprise accounts post-sale: you will serve as the primary touchpoint for large enterprise accounts and their users. Owning and managing these accounts means being proactive about sharing product updates, quickly responding to and remediating technical support and product requests, and keeping a consistent open line of communication with all customer accounts.
- Coordinate and collect product feedback: as the primary point of contact for all things good, bad, and ugly from our customer base, you will be the primary conduit through which highly important product feedback reaches product and engineering. We build almost all product add-ons and modules based on the needs of active users and you will be responsible for collecting and distributing those insights within the team.
- Drive customer onboarding: you will onboard new customers, help them set up their projects, assets, and jurisdictions inside of Blumen. This often involves working closely with our in-house software tools like Hoover and Mycelium to onboard project files, collect customer-specific datasets, and monitor customers' effective usage of the platform.
- Orient around NRR: your north star metric will be Net Revenue Retention. Every customer you work with should not only love their experience at current usage and quantity, but want to continue to spend their valuable money with Blumen on additional product features and functionality from year to year.
- Own customer NPS: more qualitatively, you will own customer satisfaction in the form of NPS. You will tailor plans and processes to ensure the highest possible NPS from customers month-to-month.
- Build process and automation: you will grow to know the customer lifecycle and behaviors better than anyone else and, as such, will be the first to come up with ideas for how to automate and create process for onboarding, project creation, data uploads, customer support, and integrations.
Who you are
- 3+ years of professional customer success or solutions engineering experience in an enterprise industrial automation, energy services, or similar environment.
- Deep understanding of energy/infrastructure/utility project developer dynamics.
- Ability to quickly get up to speed on a complex technical product and troubleshoot to resolve technical problems rapidly.
- World-class communication, promptness, and organizational skills and ability to impress those values on a team of customer-oriented employees.
- Ability to upsell and understand an org chart to prime sales for inside product upsells upon renewal.
Our values
- Put yourself in the customer’s shoes. We care deeply about serving our customers above all else.
- No job is too small. Details matter, even if nobody will ever see them.
- Every problem is an opportunity. Any solution that is clever, difficult to reproduce, or takes serious guts is an opportunity to widen our moat.
- Own the problem. Not your solution. Best idea wins.
- It doesn’t get easier. We just get faster. There is no finish line. Every day is a step toward compounding success. This is a marathon toward excellence.
-
Head of Customer Success
3 months ago
San Francisco, United States Haystack LLC Full time[Full Time] Head of Customer Success at Haystack (United States) | BEAMSTART Jobs Head of Customer Success Haystack United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available About Haystack Our Product and...
-
Head of Customer Success
3 weeks ago
San Francisco, United States Haystack LLC Full time[Full Time] Head of Customer Success at Haystack (United States) Head of Customer Success Haystack United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Stock Options: No Vacancies: 1 available About Haystack Our Product and Mission:...
-
Head of Customer Success
2 weeks ago
San Francisco, United States Haystack LLC Full time[Full Time] Head of Customer Success at Haystack (United States) Head of Customer Success Haystack United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Stock Options: No Vacancies: 1 available About Haystack Our Product and Mission:...
-
Head of Customer Success
1 month ago
San Francisco, United States Origin Full timeAbout Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the [#1] source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...
-
Head of Customer Success
4 weeks ago
San Francisco, United States Atomus Limited Full timeThis is a full-time on-site role for a Head of Customer Success located in San Francisco, CA. Primary Duties: Define and own the post-sales customer experience - implementation, support, churn prevention, account expansion, and renewals. Build a scalable customer success playbook by understanding our customer base and their business needs in order to promote...
-
Head of Customer Success
2 months ago
San Francisco, United States Haystack LLC Full time[Full Time] Head of Customer Success at Haystack (United States) | BEAMSTART Jobs Head of Customer Success Haystack United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available About Haystack Our...
-
Head of Customer Success
4 weeks ago
San Francisco, United States Atomus Full timeThis is a full-time on-site role for a Head of Customer Success located in San Francisco, CA.Primary Duties:Define and own the post-sales customer experience - implementation, support, churn prevention, account expansion, and renewals.Build a scalable customer success playbook by understanding our customer base and their business needs in order to promote...
-
Head of Customer Success
1 month ago
San Francisco, United States Origin Full timeAbout Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the [#1] source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...
-
Head of Customer Success
3 weeks ago
San Francisco, United States Origin Full timeAbout Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the #1 source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...
-
Head of/Director of Customer Success
2 months ago
San Francisco, United States KatRisk LLC Full timeKatrisk is a leading provider of catastrophe risk modeling solutions, dedicated to helping businesses and organizations understand, manage, and mitigate the risks associated with natural disasters. Our innovative technology and expertise enable clients to make informed decisions, optimize their risk management strategies, and safeguard their assets and...
-
Head of Customer Success
19 hours ago
San Diego, California, United States Boundless Immigration Full timeJob OverviewAbout Boundless ImmigrationBoundless Immigration is a leading provider of U.S. immigration services, dedicated to simplifying the immigration process for individuals and businesses. We are on the lookout for a seasoned leader to take on the role of Head of Customer Success within our global Customer Success team. Our workforce comprises...
-
San Francisco, California, United States Culture Amp Full timeJoin Our MissionAt Culture Amp, we are dedicated to transforming the workplace for over 25 million employees across 6,000 organizations worldwide. As the leading platform for employee experience, we empower businesses of all sizes to enhance employee engagement, foster high-performing teams, and retain top talent through innovative research and advanced...
-
Head of Sales and Customer Success Strategy
6 days ago
San Francisco, California, United States Culture Amp Full timeJoin our mission to enhance the workplace experience.Culture Amp is at the forefront of transforming how over 25 million employees in 6,000 organizations foster a positive work environment. As the leading global platform for employee experience, we empower businesses of all sizes to elevate employee engagement, cultivate high-performing teams, and retain top...
-
Head of Customer Success, Support
3 months ago
San Francisco, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Head of Customer Success, Support
4 weeks ago
San Francisco, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Head of Customer Success, Support
1 month ago
San Francisco, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. Were training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Head of Customer Success, Support
2 weeks ago
San Francisco, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Head of Customer Success, Support
4 weeks ago
San Francisco, United States Cohere Full timeWho are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...
-
Head of Customer Success, Support
2 weeks ago
San Francisco, United States Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. Were training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Head of Customer Success
3 weeks ago
San Francisco, United States Blumen Systems Full timeAbout BlumenBlumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development int he US.Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking for...
