Desktop Support Specialist
2 weeks ago
Job Title: Workstation Technician
Rate: $20-$21/hour
Location: Rochester, MN (Fully onsite role)
Hours: Monday-Friday 7 am – 4 pm
Contract Duration: 12 months (1 year with the potential to extend)
Vaccinations: Must be have or be willing to get certain vaccinations
Job Description:
- Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
- Researches, verifies, and documents device specifications according to purchase order.
- Works in conjunction with service and business units to relocate equipment as requested by departments.
- Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
- Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.).
- Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
- Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
- Collaborate with other IT Infrastructure areas to manage parts inventory.
- Evaluates and processes equipment according to IT Security policy and guidelines.
- May require overtime and on-call participation.
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