IT Support Specialist
1 month ago
The IT Help Desk Technician is responsible for providing technical assistance to internal users with hardware and software issues related to desktops, laptops, printers, and other casino systems. This position ensures the confidentiality, security, and accuracy of guest's records, and promotes positive guest and team member relations.
Key Responsibilities- Respond to calls and/or e-mails sent to the Casino's IT Help Desk in a timely and professional manner.
- Provide hardware and software support for Casino desktops, laptops, printers, and other Casino systems.
- Document all phases of the troubleshooting process, including resolution and closing open work orders.
- Escalate issues to the next level of support when warranted.
- Understand and perform in accordance with the Casino's 'Soaring Services Program.'
- Accountable for responsible and confidential handling of the Casino's System information.
- Understand the Casino's Disaster Plan and his/her responsibility.
- Understand and adhere to all regulatory, Tribal, Casino, and department rules, regulations, policies, and procedures.
- A High School Diploma or GED is required for this position.
- A basic working knowledge of Information Technology equipment and systems is required.
- Must have one (1) year of technical training or related computer experience preferred, and six (6) months of experience in a computer-related field, A+ Certification, and additional experience with technical/electrical devices highly desired.
- Must be 21 and older and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds.
EnvironmentThe environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position.
Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music, and public announcement system, as is common in a Casino and/or Hotel environment.
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