Service Manager

1 month ago


elk grove village, United States Aegis Worldwide Full time

1st Shift: (7am to 3:30pm)

  • Overtime available


We're currently seeking a Field Service Manager for a leading custom machinery manufacturing in Elk Grove Village, IL. As a Field Service Manager, you'll play a vital role in leading the field service operations and providing exceptional customer support, spending majority of their time troubleshooting machine issues with clients over the phone and through video calls.


  • Pay: $38/hr to $45/hr
  • Travel: 10% for occasional complex installations.
  • Exciting and Custom Machinery


Qualifications:

  • 6+ years of related work experience within field service, as a field service technician/mechanic/engineer or service technician/mechanic/engineer.
  • 1+ years of experience in field service management or supervisory, as a field service manager or service manager would be a PLUS
  • Strong troubleshooting skills, ability to resolve mechanical and electrical issues remotely over the phone or by video call.
  • Hands-on experience with machine building or installations is a PLUS
  • Ability to manage and support a small field service team.
  • Proficiency with video call platforms for remote troubleshooting.
  • Willingness to travel occasionally (10%) for complex installations.


Responsibilities:

  • Troubleshoot and resolve machine issues for clients via phone and video calls.
  • Manage and lead a small team of field service technicians.
  • Provide remote technical support for machine installations and repairs.
  • Assist the shop team with equipment assembly and troubleshooting as needed.
  • Ensure high levels of customer satisfaction by addressing technical concerns promptly.
  • Maintain accurate service records and provide feedback to improve product design and service efficiency.
  • Travel for complicated machine installations (approximately 10% travel).


We're actively interviewing for this role so apply ASAP if this is of interest OR send an updated resume to iwigmans@teamaegis.com


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