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Director of eCommerce

2 months ago

Los Angeles, United States Hexclad Full time

JOIN HexClad | We're HexClad, driving the hybrid revolution to elevate kitchens across the globe. From bootstrap roots to Gordon Ramsay's endorsement, HexClad thrives as a pre-IPO, best-in-class cookware brand. Our highly profitable omnichannel success is disrupting the traditional impact of cookware. We create home moments, embracing the heart of success through food memories made at your table.

We've cultivated a powerhouse team and believe you might have the necessary skill set to join our revolution.

If you're passionate about building a consumer brand that goes beyond the transaction, this is your sign to apply.

YES, CHEF | We are seeking a dynamic and experienced Director of eCommerce to help our Head of Website lead and manage our online presence for HexClad. As our Director of eComm, you’ll ensure a seamless and engaging shopping experience for our customers globally as well as oversee all aspects of website development, functionality, and performance, driving eCommerce growth and customer satisfaction. Come get in our kitchen and help us shape the future of cookware for everyone.

Location | Los Angeles, CA

Time Zone Expectations | PST

Details | Full Time- Exempt

Reporting to | Head of Website

TASTE SUCCESS | As our Director of eCommerce you’ll work closely with our Head of Website on strategic leadership, performance optimization, and collaboration with UX/UI designers to enhance user experience. You will also manage technical aspects, oversee SEO and SEM strategies, and lead a high-performing eCommerce team.

  • Strategic Leadership: Develop and implement comprehensive eCommerce strategies that align with HexClad’s business goals, enhancing the online shopping experience and driving sales growth.
  • Website Development: Lead the website development team, overseeing the design, development, and deployment of new features and functionalities to improve user experience and conversion rates.
  • Performance Optimization: Monitor and analyze website performance metrics, identifying areas for improvement and implementing solutions to enhance site speed, usability, and overall performance.
  • User Experience (UX) Design: Collaborate with UX/UI designers to ensure the website is user-friendly, visually appealing, and optimized for a seamless customer journey across all devices.
  • Content Management: Oversee the creation and maintenance of website content, ensuring it is up-to-date, accurate, and aligns with brand messaging and marketing campaigns.
  • Technical Oversight: Manage the technical aspects of the website and integration with third-party systems and tools.
  • SEO and SEM: Work closely with the digital marketing team to implement SEO and SEM strategies, improving search engine rankings and driving organic traffic to the website.
  • Analytics and Reporting: Utilize web analytics tools to track and report on key performance indicators (KPIs), providing insights and recommendations to senior management for continuous improvement.
  • Project Management: Lead and manage eCommerce projects from conception to launch, ensuring timely delivery, budget adherence, and alignment with business objectives.
  • Vendor Management: Coordinate with external vendors and partners, including web developers, designers, and marketing agencies, to ensure successful project execution and optimal performance.
  • Customer Feedback: Gather and analyze customer feedback to identify pain points and opportunities for enhancement, implementing changes to improve the overall user experience.
  • Team Leadership: Mentor and develop a high-performing eCommerce team, fostering a collaborative and innovative work environment.

Requirements

  • Proven experience (4+ years) in eCommerce management, with a strong focus on website development and optimization.
  • In-depth knowledge of web development technologies, eCommerce platforms (e.g., Shopify, Magento), and best practices.
  • Strong understanding of UX/UI principles, SEO, SEM, and digital marketing strategies.
  • Excellent analytical skills, with proficiency in web analytics tools (e.g., Google Analytics, Adobe Analytics).
  • Demonstrated leadership and project management abilities, with experience managing cross-functional teams and external vendors.
  • Exceptional problem-solving skills, attention to detail, and ability to thrive in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
  • Bachelor’s degree in Business, Marketing, Information Technology, or a related field a plus.
  • Love of food and cooking Cooking skills and/or experience in the culinary industry a plus.

SHARED MEALS | The role is great, and there’s more in it for you

Compensation | Exact compensation may vary based on skills, experience, and location.

Bonus | Annual bonus potential

Health | 100% of the employee premium covered on select choice plans, and offers dental + vision

401k | up to a 4% match of salary on 401k contributions

Unlimited Time Off | An unlimited approach to support your time away from work

Cookware | Upgrade your home with employee perks

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