Front Desk Agent

1 month ago

Charleston, United States IR Management LLC Full time
Job DescriptionJob DescriptionDescription:

AT INDIGO ROAD...

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.


WHY THE GEORGE...

The George is a 56-room upscale, boutique hotel located at 615 Front Street Georgetown, SC (corner of Front & Queen Streets) that began development in February 2022 that opened March 2024. The property will offer visitors and locals an unparalleled waterfront dining and lodging experience at an unsurpassed location within the charming historic, colonial seaport town of Georgetown, South Carolina. In addition to fifty-six rooms and suites, the property will offer a full-service restaurant and bar on the Front Street side of the property, and will feature waterfront event space, a waterfront bar and activity lawn for lounging, games, and events. The George will have direct marina access affording boaters and opportunity to enjoy the hotels’ amenities and guests an opportunity to access charter vessels for fishing, eco-excursions, and sailing in the Winyah Bay and surrounding areas.

What we will ask of you:

  • Always provide excellent and attentive service to guests.
  • Handle confidential information, including guest records, with a high degree of integrity.
  • Ensure proper credit card and key control policies are followed accurately.
  • Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
  • Responsible for knowing hotel emergency procedures.
  • Maintain accurate accounts of cash, and credit transactions.
  • Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
  • Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
  • Maintain the integrity of Company proprietary information and protect Company assets.
  • Maintain complete knowledge in the use of all office equipment, and property management systems.
  • Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
  • Attend required training and meetings.
  • Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
  • Proficiency in Microsoft Word, Outlook and Excel preferred.

Other Duties and Responsibilities:

  • Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
  • Participates in activities and meetings.
  • Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of hotel. Hours based on business volume and needs, most weekends required.
  • All other duties as assigned.
Requirements:

Requirements for Success:

  • One or more years of employment in similar position or equivalent preferred
  • Additional education, training, or certification preferred
  • Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
  • Ability to communicate effectively with fellow leaders, managers, employees, and all guests
  • Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
  • Must be able to work days, nights, weekends and holidays
  • Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting

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