Front Desk Supervisor

2 weeks ago


Charleston, West Virginia, United States Planters Inn Full time
Job Description

About Us:

Planters Inn is a proud member of the prestigious Relais & Châteaux collection, renowned for offering exceptional experiences in hospitality. We are currently seeking a dynamic and experienced individual to join our team as a Front Desk Supervisor. If you have a passion for delivering unparalleled customer service and possess strong organizational and leadership skills, we invite you to apply.

Responsibilities:

Guest Service Excellence:
Ensure a warm and welcoming atmosphere for guests.
Handle guest inquiries, requests, and concerns promptly and professionally.
Supervise front desk operations to guarantee a seamless check-in and check-out process.

Team Leadership:
Lead and motivate front desk staff to deliver outstanding service.
Provide training and support to ensure team members are well-prepared to exceed guest expectations.
Foster a positive and collaborative work environment.

Operational Efficiency:
Oversee daily operations of the front desk, including room reservations, billing, and cashiering.
Maintain accurate records and reports related to guest interactions and transactions.
Implement and enforce standard operating procedures to optimize efficiency.

Problem Resolution:
Address and resolve guest issues and complaints in a timely and effective manner.
Collaborate with other departments to ensure guest satisfaction.

Quality Assurance:
Monitor and maintain the quality of service provided to guests.
Conduct regular audits to ensure adherence to Relais & Châteaux standards.

Qualifications:Previous experience in a supervisory or leadership role within the hospitality industry.
Exceptional customer service and communication skills.
Strong organizational and multitasking abilities.
Proficient in hotel management software and MS Office Suite.
Knowledge of Relais & Châteaux standards and commitment to excellence.
Education:Bachelor's degree in Hospitality Management or a related field (preferred).Benefits:Competitive salary
Health, dental, and vision insurance
401(k) retirement plan
Generous PTO policy
Employee discounts on accommodations and dining
Source: Hospitality Online

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