Front Desk Agent

2 weeks ago


Charleston, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Help create the famous Southern hospitality Charleston is known for Ranked as a South's #1 Best City of 2022 by Southern Living, Charleston is famous for its picturesque streets and a vibrant hospitality experience At the Hyatt Place/Hyatt House Charleston/Historic District we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hyatt Place/Hyatt House Charleston/Historic District can mean for you

Overview

FRONT DESK AGENT

$500 Sign On Bonus After 90 days

Elevate your career to new heights and join our team at the Hyatt Place Hyatt House Charleston.

POSITION SUMMARY

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

ESSENTIAL FUNCTIONS
  • Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
  • On time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
We offer our associates the following incredible benefits:
  • $500 Sign-On Bonus: $250 after 60 Days, $250 after 90 days
  • Associate Referral Bonus
  • Incentive Bonus Plans
  • Quarterly Bonus Program
  • Paid Time Off (PTO)
  • Unlimited PTO Rollover
  • PTO Cash Out Option
  • 3 Sick Days
  • 7 Paid Holidays
  • One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry
  • Company Paid Life & AD&D Insurance
  • 401K Match
  • Free Associate Meals
  • Tuition Reimbursement
  • Hyatt Hotel Room Discounts Worldwide
  • Summer/Seasonal Work Available


Qualifications

Education and Experience:

High school education or equivalent experience. Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Skills and Abilities:

Ability to understand and provide friendly guest service. Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
  • Front Desk Agent

    2 weeks ago


    Charleston, United States Comfort Inn Charleston Downtown Full time

    Job DescriptionJob DescriptionFront Desk Agent OverviewThe Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest...

  • Front Desk Agent>

    3 days ago


    Charleston, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 9461 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent

    1 day ago


    Charleston, United States The Mills House Hotel Full time

    Property Description: Mills House Grand Hotel offers an exciting opportunity for job applicants looking to be a part of a historic and prestigious hospitality team. Located in the heart of Charleston, South Carolina, our hotel boasts a rich heritage and timeless elegance, providing a unique and upscale experience for our guests. As a team member, you will...

  • Front Desk Agent

    5 days ago


    Charleston, United States Cambria Riverview - Charleston Full time

    Job DescriptionJob DescriptionRaines Co. - Your Future is NowStarting at $16.00 per hourPosition Summary:  The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an...

  • Front Desk

    2 weeks ago


    Charleston, United States Aimbridge Hospitality Full time

    $16/hour, FREE Downtown Parking, FREE Lunch. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary respon Front Desk, Hospitality, Operations, Reservations, Hotel, Bridge


  • Charleston, United States Easton Porter Group Full time

    Position: Concierge and Front Desk Team Members. Department: Hotel. Reports To: Front Desk Manager. Summary: We are seeking career-oriented and experienced staff who have a passion for hospitality to join our team. Candidates should be professional. Front Desk, 2nd Shift, Agent, Customer Service, Shift, Hospitality, Restaurant


  • Charleston, United States VP Management LLC Full time

    Full Job Description The shift we are hiring for is a second and third shift split. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates...


  • Charleston, United States VP Management Full time

    Job DescriptionJob DescriptionFull Job DescriptionThe shift we are hiring for is a second and third shift split.We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing...

  • Front Desk Associate

    3 weeks ago


    Charleston, United States VP Management LLC Full time

    Full Job Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work...

  • Front Desk Agent

    6 days ago


    Charleston, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Supervisor

    4 weeks ago


    Charleston, United States New Castle Hotels LLC Full time

    Front Office/Desk Supervisor You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed. As Front Office /Desk Supervisor, you will * Be Guest Centric --...

  • Front Desk Agent

    3 days ago


    Charleston, United States Hyatt Place Hyatt House Charleston Historic District Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...


  • Charleston, United States McKibbon Hospitality Full time

    You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete Night Auditor, Front Desk, Agent, Auditor, Suite, Operations, Accounting

  • Front Desk Agent

    4 days ago


    Charleston, United States The Lindy Renaissance Charleston Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    6 days ago


    North Charleston, United States MCR Hotels Full time

    The Front Desk Agent at the Courtyard by Marriott Charleston- North Charleston is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Agent

    6 days ago


    North Charleston, United States MCR Hotels Full time

    The Front Desk Agent at the Courtyard by Marriott Charleston- North Charleston is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Agent

    4 weeks ago


    Charleston, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    2 weeks ago


    Charleston, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...


  • Charleston, United States Mckibbon Hospitality Full time

    This position does include 2 overnight/night audit shifts (11PM-7AM) What Makes a McKibbon Front Desk Agent? The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a...

  • Front Desk Agent

    1 month ago


    Charleston, United States La Quinta Charleston - Riverview Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...