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Customer Service Representative

3 months ago

Durham, United States Liberty Medical Specialties Full time
Job DescriptionJob DescriptionSalary:

Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative in Durham, NC


The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration.  The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections.


Duties of the CSR position include, but are not limited to, the following:

  • Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation.
  • Process retail sales transactions and maintain retail inventory when applicable.
  • Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies
  • Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services.
  • Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements).


MUST HAVES:

Basic knowledge/familiarity with medical terminology and diagnostic codes.

  • Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances
  • Good organizational skills
  • Effective communication skills
  • Dependable attendance
  • High School Diploma
  • Must pass drug test


DESIRED QUALIFICATIONS (will be given preference):

     At least some college education

     At least 6 months of recent, related experience.


FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more)

COMPENSATION - Hourly wage


APPLY ONLINE TODAY  Simply Click "Apply" at the top of this page.


No phone calls please.


Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location.  Today, the company services patients throughout the Carolinas and beyond with branches across the state.  We are dedicated to providing quality care to our patients; from our family to yours.


We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process.  We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.