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Reservations Agent-South Coast Winery Resort

3 months ago

Temecula, United States Carter Hospitality Group Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources
  • Free uniforms
  • Competitive salary

South Coast Winery Resort & Spa is seeking a Reservations Agent to join our wonderful team. Call center, receptionist experience a plus.

ESSENTIAL DUTIES Include
  • Responds to telephone inquiries.
  • Ensures all telephone inquiries and reservations are entered into the computerized reservation system.
  • Ensures all cancellations and changes are completed accurately and in a timely manner.
  • Ensures that individual, VIP and group reservations are processed according to procedure and policy.
  • Displays efficient, friendly, and professional guest interaction and telephone service.
  • Reviews current days expected call volume and checks all arriving reservations to ensure that they are booked, charged, and have all appropriate documents needed (i.e. amenity forms, credit card authorization forms, etc.)
  • Ensures that guests needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed by the guest.
  • Ensures proper use and care of all property equipment and supplies.
  • Carries out all reasonable requests of management not listed above.
  • Takes PRIDE in everything we do.
  • Takes OWNERSHIP of their actions and decisions.
  • Displays LEADERSHIP in our industry and our community.
  • Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
  • Displays TEAMWORK by committing to common goals based on open and honest communication.
  • Delivers EXCELLENCE to our guests, our communities and to each other.

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