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Regional Branch Manager

2 months ago

Louisville, United States American Air Filter International Full time
Job DescriptionJob DescriptionDescription:

  • Manages branch through functional leaders (sales, finance, purchasing, and warehouse).
  • Responsible for all functions and financial metrics for the branches in Denver, CO, and Salt Lake City, UT, and future branch expansions in CO and UT.
  • Develops the Annual Operating Plan with input from Business Managers; manages the business to the Annual Operating Plan; monitors all appropriate business metrics, including branch-balanced scorecards, profit and loss metrics, and asset metrics.
  • Manages market analysis for a span of responsibilities.
  • Ensures business growth by developing an annual marketing and sales plan with the Regional Sales Director; develops and maintains business relationships with customers and develops new business partners and alliances for the business segment or small geography.
  • Develops a deep understanding of AAF’s business in the region, globally, and across all business units.
  • Manages customer satisfaction for the Branches as measured by Net Promoter Score; encourages a customer service culture; recruits develops, motivates, and retains high-quality customer service employees.
  • Manages sales by collaborating with Regional Sales Leadership.
  • Manages local inventory, including forecasting dialog with sales and operations. Utilizes both warehouse locations for effective utilization of space and inventory effectiveness.
  • Manages compliance with health, safety, and environmental standards and compliance; oversees health, safety, and environmental audits.
  • Encourages a culture of corporate responsibility for the benefit of employees and the communities in which AAF operates.
  • Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans
  • Multiple Site specific warehouse related decisions
  • Service contract negotiations, including sub-contractors as required
  • Overall P&L decisions at local level within AAF LOA policies
  • Maintaining local facilities and assets (building and vehicles) as required through service providers
  • Managing DOT records at local level and ensuring these are filed with NA coordinator
  • Warehouse safety management
  • Management of inventory, cycle count and physical inventory
  • Management of inventory proper storage and paperwork
  • Service performance- on time and on budget
  • Service schedule accuracy
  • Management of receipt of inventory and proper documentation for entry into inventory management system
  • Management of meeting customer deadlines in a timely, but safe manner
  • No safety violations or incidents
  • Customer survey- NPS reviews
  • Local employee engagement, development
  • Participating in broader Americas branch leadership weekly team calls and regional meetings, sharing best practices and lesson learned
  • Other duties assigned
Requirements:
  • Bachelors Degree in Business or related field, equivalent work experience will be considered
  • Five or more years of experience managing others in a safety driven culture
  • Experience in field service activities
  • Proficiency with warehouse procedures and policies
  • Experience with Voice of Customer, and customer interface within a market
  • Excellent problem-solving skills and leadership qualities
  • Ability to work collaboratively with all levels of company staff
  • Ability to deliver effective feedback, both written and verbal
  • Working knowledge of safety and environmental practices and regulations including OSHA compliance and a proven record of improving safety results
  • Demonstrated leadership, influence and communication skills
  • Must have strong interpersonal skills, maturity and good judgment and be capable of communicating with a diverse range of individuals
  • Excellent, proven interpersonal, verbal / written communications and organizational skills.
  • Demonstrated ability to multi - task and work in a fast - paced setting.
  • Must be able to learn and operate a forklift
  • A hands-on proactive individual who is willing to go above and beyond to ensure the efficient operation of the branches
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work environment will be warehouse and delivery related and as such candidate should be physically able to conduct activities relative to this, including getting on and off a forklift regularly, moving pallets and boxes, unloading and loading trucks.
  • The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.