Desktop Support IV

2 weeks ago


Madison, United States Codeworks L.L.C Full time
Job DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For:
We are seeking a highly skilled and experienced Desktop Support IV professional to join our Instructional Technology Services team. The ideal candidate will have a strong background in customer service and problem-solving, along with a deep understanding of account management, device imaging and deployment, application deployment, and configuration management. With over 10 years of experience in IT support roles, the candidate will bring creativity and independent judgment to plan and accomplish goals. This role is ideal for someone who can work effectively in a collaborative team environment, providing leadership and contributing to the development of IT processes.
Responsibilities:
  • Provide advanced technical support to staff as part of the internal Help Desk team.
  • Manage accounts, deploy devices and applications, and integrate configuration management tools for daily use by Help Desk staff.
  • Troubleshoot and resolve complex computer support issues before escalating to System Engineers.
  • Support and secure end-user technologies, manage system tools, and maintain software services.
  • Assist in the development and administration of IT process management ticketing systems.
  • Participate in formulating technical policies, procedures, and guidelines for managing personal computer systems.
  • Collaborate and communicate effectively within the Technical Services team and across the agency.
Qualifications:
  • Customer Service and Problem-Solving: Exceptional customer service and problem-solving abilities are essential.
  • Technical Expertise: Familiarity with a wide range of concepts, practices, and procedures in desktop support and IT services.
  • Core Responsibilities: Extensive experience with account management, device imaging and deployment, application deployment, and integration of configuration management tools.
  • Independent Performance: Ability to independently perform a variety of tasks, relying on extensive experience and judgment to plan and achieve goals.
  • Creative Problem Solving: A wide degree of creativity and latitude is expected, contributing to the continuous improvement of IT processes.
  • Experience: Over 10 years of experience in related roles is highly desirable.


About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Codeworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.

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