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Desktop Support IV

2 months ago

Madison, United States INSYST INC Full time
Job DescriptionJob Description

Requirements & Years of Experience: 
•    Remote Desktop Management Tools
•    Experience in technical writing and documentation
•    Analytical/problem solving skills
•    Customer Service
•    Excellent oral and written communication skills and advanced customer support skills
•    Technical Assistance and user support 
•    MS Office products
•    Active Directory Tools
•    General understanding of Microsoft MECM/SCCM (for patch management, software deployment, and inventory management)
•    Installation and maintenance of PC’s
•    Knowledge of VMware Horizon, VMWare workstation, Microsoft VPC or similar product
•    Mobile device management (iPad, iPhone, Android)
•    Troubleshooting all hardware
•    Application Support 
•    Mac OS X
•    MS Windows 10
Top Desired Skills Required: 
•    Independently perform a variety of desktop support related tasks
•    Experience in desktop concepts, practices and procedures related to desktop support
•    Extensive knowledge with desktop technology 
Other Notes to Suppliers: 
1.    Selected candidate will be required to provide personal equipment for remote work. 
Technical specifications of hardware are: 
Home Internet Service:  Minimum 20 Mbit down and 5 Mbit up.  Capability to plug in network (cat 5a or better) cable to the computer.
Windows Computers
-    Operating System:  Windows 10
-    Memory:  Minimum 4 GB, Preferred 8 GB+
-    Processor (CPU):  Any 32-bit or 64-bit running 2 Gigahertz (GHz) or faster
-    Graphics card that supports Direct3D 11 Video
-    Installation of the latest VMware Horizon Client
Apple Computers
-    Operating System:  MacOS:  10.14, 10.15, or 11
-    Memory:  Minimum 4GB, preferred 8 GB+
-    Processor (CPU):  Any 64-bit Intel-based Mac or ARM M1-based Mac running in emulation with Rosetta 2
-    Installation of the latest VMware Horizon Client
It is required to have full audio/video conferencing capabilities (camera and headset).
 

 

Company DescriptionInsyst is an IT solutions and services company that offers a wide range of software solutions that help deliver superior business value to our customers. Our expertise lies in finding right IT talent in a timely manner, providing customized software development and maintenance services with offshore capabilities to leverage the cost. Our intense focus on quality allows us to serve nothing but the best.

Established since 1996 to primarily provide Staffing Solutions, Software Development, Business Process Outsourcing and RPO Solution.Company DescriptionInsyst is an IT solutions and services company that offers a wide range of software solutions that help deliver superior business value to our customers. Our expertise lies in finding right IT talent in a timely manner, providing customized software development and maintenance services with offshore capabilities to leverage the cost. Our intense focus on quality allows us to serve nothing but the best.\r
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Established since 1996 to primarily provide Staffing Solutions, Software Development, Business Process Outsourcing and RPO Solution.