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Team Lead

3 months ago

Fenton, United States Planet Fitness - Midwest Management Group Full time
Job DescriptionJob DescriptionBenefits:
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Summary


The Team Lead/ASM is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a Judgement Free member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.

Reports to:


Club Manager

Essential Duties and Responsibilities


Daily Staff Management Duties:

  • Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Lead a team through systems and operations to achieve common goals.
  • Assist in preparation of all HR related forms in a timely manner.
  • Work with Club Manager to resolve employee issues or concerns in a professional manner.
  • Assist Club Manager in disciplinary/ termination activities.
  • Provide backup support for any employee who is absent.
  • Uphold the integrity and security of staff files and sensitive company documents.
  • Be a brand ambassador by leading a Judgement Free lifestyle.
  • Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff.
  • Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.
Customer Service / Front Desk Activities:

  • Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
  • Answer phones in a friendly manner and professionally assist callers.
  • Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to members questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the POS systems.
  • Assist in emergency medical situations.
  • Uphold rules and policies in the facility.
  • Detailing tanning beds/ acrylics/vents on a weekly basis.
  • Counting and tracking inventory on a weekly basis.
  • Running all necessary reports on a daily basis.
  • Lead by example and maintain consistent accountability.
  • Communicate effectively and clearly between all staff members.

Member Accounts:

  • Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions.
  • Properly submit refund proposals.
  • Create new memberships.
  • Uphold integrity and security with member documents and sensitive information at all times.
Club Cleanliness and Maintenance:

  • Keep front desk area as well as the lobby clean and orderly.
  • Regular facility cleaning and upkeep.
  • Regular cleaning of equipment and tanning units.
  • Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule.
  • Accurate completion of daily and weekly cleaning responsibilities.
  • Oversee the safety of employees, members, and club. Report repairs to the Director of Operations as well as assigned maintenance technician in a timely manner.

Club Cleanliness and Maintenance:


  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and general upkeep of club.
  • Ensuring all equipment is clean on a daily basis.
  • Ensuring proper locker room checks and walk arounds are being performed by all every 15 minutes.
  • Holding the team accountable for daily cleaning lists and assigned equipment.
Miscellaneous:


  • Oversee the ordering of club supplies using a specific budget base on club requirements.
  • Track key performance indicators such as guest counts, cancels, and info calls.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Assist in the completion of recorded info call inspections.
  • Actively participate in growth and development opportunities.
  • Successfully partner with team members and senior leadership.
Qualification/ Skills:


  • One year of customer service experience is preferred.
  • High school diploma/ GED equivalent required.
  • Must be 18 years or older.
  • CPR certification required.
  • Superior problem solving skills.
  • Exceptional leadership and diplomacy skills.
  • Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
  • Must be willing to occasionally travel for training and to support other locations.
  • This position may require overtime, weekends, evenings, and holidays. Must be flexible.
Physical Demands:


  • Continual standing and walking during shifts.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift 75 pounds.
  • Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
  • Employee must never put themselves under any equipment.