Property Manager

Position Title: Property Manager
Position Type: Full-time / Salaried
Location: On-site

SUMMARY: The Property Manager is responsible for effectively managing and coordinating day-to-day property management operations to maximize the successful operation of the property. The Property Manager maintains and enhances the performance and value of the property while providing a positive living and learning experience for residents living in the student housing apartment community.

DUTIES AND RESPONSIBILITIES:

• Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
• Build and coach teams, and communicate with important stakeholders like residents, guarantors, clients, and teammates at the home office.
• Develop and manage the annual budget, management plan, and marketing plan directly for primary property and oversee the process for other properties within their portfolio. Must analyze and produce monthly financials including variances from budget as well as cash management strategies.
• Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
• Plan and execute the annual property turnover process and ensure operations remain compliant with company policies and procedures.
• Physically walks and inspects the property daily and checks on vacant apartments.
• Completes move-in/move-out inspections with residents.
• Ensures that market surveys are conducted regularly and that competition is shopped regularly.
• Demonstrates Campus Advantage leasing techniques to the leasing team and communicates expectations.
• Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.
• Communicates policy and procedure changes with community team members.
• Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizes performance data, observation, and budgetary and other financial information and create solutions to those problems.
• Creates a clear realistic vision for the property and effectively communicates expectations and directions to the community team members.
• Keeps informed of industry, market, and seasonal trends to plan strategies to meet operational goals.
• Hold regular community team meetings to communicate goals, progress toward goals and expectations, and identify actions to achieve objectives.
• Monitors individual team members’ performance and provides timely and constructive feedback.
• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Follows through on resident problems to a satisfactory resolution and communicates problems to any necessary party to facilitate resolution.
• Supervises, trains and leads community team members to achieve the operational goals of the company and the property.
• Maintains an awareness of training resources available and encourages the development of team members.
• Sets and upholds high standards of honesty for self and team members.
• Performs other related duties as assigned by management.

ESSENTIAL SKILLS:

• Uphold the mission and values of the company to the highest level.
• Prioritize and delegate tasks using effective time management skills.
• Demonstrate above-average verbal and written communication skills.
• Be an effective leader who directs, supports, and encourages team members.
• Can effectively assess problems and implement innovative solutions.
• Strive to always deliver the highest standards of customer service and satisfaction.
• Possess exceptional conflict-resolution skills with the ability to remain calm under pressure.
• Possess a high level of organizational skills to ensure all aspects of the role are met.

QUALIFICATIONS:

• Bachelor’s Degree in a related field is highly preferred.
• Minimum of 4 years of previous residential rental community experience. Student housing is strongly preferred.
• Strong computer literacy and advanced proficiency using MS Office software.
• Previous experience utilizing property management software.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.

Compensation and Benefits: This position offers a competitive salary, bonus eligibility, and opportunities for advancement and growth. Housing discounts might be applicable.

This position is eligible to participate in Campus Advantage’s benefits plan. This includes:

• Competitive and flexible medical, dental, and vision plans
• Competitive 401K match
• Health Savings Accounts (HSA) with generous company contribution
• Flexible Spending Accounts (FSA)
• Paid vacation time and holidays
• Paid parental leave
• Paid sick leave for all employees
• Summer Friday program for corporate positions
• MOJO monthly team events
• EAP and LifeCare program for employee and family members
• Paid volunteer time
• Voting leave
• Foundations peer cohort onboarding and mentoring program
• Leadership conferences and workshops
• And more

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Occasionally exposed to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to _25_ pounds

About Campus Advantage

Campus Advantage is a real estate investment management firm fostering financially equitable properties across Austin. Since 2003, Campus Advantage has strived to deliver a superior living experience by creating successful communities that provide a rewarding living, learning, and career experience to residents. Together with the support of our talented team of property professionals, Campus Advantage has become one of the leading student housing owners and managers in the country.

Campus Advantage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.