Branch Manager

4 weeks ago


Orlando, United States Easy Ice LLC Full time
Job DescriptionJob Description

The Branch Manager’s primary responsibility is to provide direction, ensuring its Team represents the best options for our service offering. In addition, this position is responsible for the oversight of customer service issues, including all requests by customers of Easy Ice for upgrades, downgrades, relocation of ice machines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Maintain vendor relationships
  • Review metrics and define any potential anomalies that could affect the business
  • Maintain proper Inventory levels, efficiencies in tracking
  • Maintain a safe work environment
  • Ensure branch readiness by providing employees with the tools to do their job, i.e. training, vehicles, equipment including a clean and healthy work environment
  • Oversee branch processes and make improvements to ensure most efficient standards are maintained
  • Identify employee and customer concerns to provide resolution and guidance for a solution
  • Ensure qualified personnel and correct staffing levels are maintained
  • Ensure sales and billable service goals are established and met on an annual basis
  • Monitor Branch collections
POSITION QUALIFICATIONS:

Education:

  • High school diploma or equivalent, required; advanced degree desired

Experience:

  • Six plus years of industry experience required
ADDITIONAL REQUIRED ATTRIBUTES:
  • Working knowledge of computer programs (Microsoft Word, Excel, Outlook, PowerPoint) and multi-line phone systems
  • The ability to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • A desire to continually increase one’s knowledge of the industries we serve; and, the products, services and processes our company can produce
  • A self-motivated and disciplined individual who will work well independently and as a team member.
  • Clear and professional communication skills, both verbally and in writing, as well as excellent interpersonal skills

WORK ENVIRONMENT and PHYSICAL DEMANDS:

  • Works primarily in a climate-controlled environment with minimal safety/health hazard potential
  • Sedentary, sitting, walking
  • Sits for extended periods of time
  • Occasional Travel
  • Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.



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