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Assistant Community Manager

4 months ago

Birmingham, United States LMS Investment Management Full time
Job DescriptionJob DescriptionPosition/Title: Assistant Community Manager
Reports to:  Community Manager
Start Date:  Immediately
Location:  Homewood, Alabama – The Brookwood

The ideal candidate for the Assistant Community Manager position would have experience in managing/leasing multi-family properties, would be self-motivated and self-directed and would have the ability to become a team leader. This individual would also be able to communicate effectively via both verbal and written communication skills, would be safety conscious and would have the ability to work well under pressure.  

Position Objectives:
  • Maintain and increase occupancy for the property by creating community and creating value for our neighbors.

Responsibilities Include:
  • Marketing:
    • Respond effectively to telephone inquiries to generate prospective resident visits to the property. Maintain a call to show ratio of at least 65%.
    • Show and demonstrate apartments, utilizing relationship skills to demonstrate market ready product and availability to close prospects. Maintain a deposit to show ratio of at least 50%.
    • Follow-up with prospective residents.
    • Monitor telephone and walk-in traffic at property via welcome cards and traffic log. Traffic must be entered into the software system daily.
    • Walk model tour route and open models daily to ensure quality presentation and, if necessary, sparkle clean vacant show units.
    • Visit competitors quarterly.
    • Responsible for completing the market survey weekly.
    • Assist with outreach marketing by visiting and connecting with local businesses.
    • Update and maintain social media accounts, including but not limited to Facebook and Instagram.
    • Manage and optimize the property’s online reputation.
    •  Assist Community Manager with resident retention including contacting residents on renewal expiration report each month.
  • Lease Administration:
    • Obtain lease information and complete lease applications. Conduct required screening and reference checks on prospects. Ensure accuracy and completeness of all lease files.
    • Conduct move-in inspections with new residents.
    • Review welcome packet with new resident in a timely manner.
    • Input daily Resident Relations
    • Prepare and process resident service requests.
    • Assist with resident issues and complaints, including but not limited to rent payments, service requests and matters pertaining to other residents.
    • Assist with preparation of newsletters and promotional flyers.
    • Assist with the planning of community activities and events.
    • Attendance will be required at all resident events unless the absence was approved in advance by the Community Manager.
  • Accounting policies and procedures:
    • Collect, record and deposit daily rental payments, application fees, administrative fees, and security deposits.
    • Assist in preparing weekly and monthly reports as required.
    • Assist in preparing timely legal action for evictions, as necessary.
    • Pass initial and annual Fair Housing Training Course and adhere to the timeline of assigned online training courses.

Experience, Skills & Requirements:
  • High School Diploma or GED Required. Two years of college preferred. Two years of related business experience.
  • Must be able to communicate effectively with residents, staff, supervisors, vendors, etc.
  • Microsoft Word, Microsoft Outlook, Microsoft Excel, and Yardi Voyager knowledge preferred.

About the Organization:
LMS is a vertically-integrated, multifamily real estate firm offering acquisition, development, construction, and property management.

We have more than 20 years experience navigating the Southeast market. We currently have more than $150 million in construction and development projects and more than $1.5 billion in assets managed.

Our mission is to Create Community and Create Value. We do this by leveraging innovation and integrity; providing investors with the most value out of the deal, a smooth and transparent working relationship, and meaningful impact on people and communities along the way.

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