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Field Service Manager

3 months ago

Anaheim, United States American Equipment HR LLC Full time
Job DescriptionJob DescriptionDescription:

American Equipment Holdings, is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.


We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.


Position Summary:


The Service Manager will direct and supervise the Field Service Technicians and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.


Responsibilities:

  • Ensures a healthy and safe working environment, and compliance with federal and state regulations
  • Assists sales in providing profitable crane services for inspections, maintenance, installation, repairs, modifications, and upgrades to meet customer needs
  • Oversees servicing of equipment, ensuring production, performance, and quality standards are consistently met.
  • Reviews jobs to ensure safety, quality, financial, and delivery goals and standards are met
  • Delivers reports to executive team members as requested
  • Supervises equipment purchase and maintenance
  • Performs other related duties as assigned
  • Collaborates with corporate office to set performance standards. Standards may be based on financial and operational goals and required compliance
  • Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives
  • Identifies training needs and opportunities; develops and implements a plan for meeting those needs
  • Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff
  • Performs other related duties as assigned

Supervisory Responsibilities:

  • Oversees and participates in the recruitment, hiring, and training of technicians
  • Oversees schedules and assignments for the branch
  • Oversees branch service sales and profitability
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees as needed and in accordance with company policy.

Required Skills/Abilities

  • Excellent leadership and management skills.
  • Excellent sales, customer service, and interpersonal skills
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to prioritize tasks, delegating when appropriate.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience

  • Crane experience preferred
  • 5 years management experience in a service industry

What we offer:

  • Competitive pay and benefits
  • On the job training and support
  • Fast growing company with opportunities to grow with the business
  • Ability to drive high impact projects around the business

This is a full-time onsite position; 8-hour days, Monday through Friday, with occasional travel.

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.


Proof of right to lawfully work in the United States required.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Requirements: