Customer Service Agent

4 months ago

Golden, United States Ladgov Corporation Full time
Job DescriptionJob Description

Job Title: Customer Service / Dispatcher

Place of Performance: Denver Logistics Center, West Pleasant View, Colorado

Duties:

 

  • Place phone order(s) received from Veterans during inbound calls, which may result in multiple transactions per call. 
  • Process, track, and place order(s) using Outlook email, scanner technology, and DLC software (Remote Order Entry System).
  • Respond to emails using Outlook email.
  • Evaluate orders for accuracy and timeliness by verifying shipment tracking.
  • Gather information from Customers necessary and sufficient to place accurate orders.
  • Conduct courteous and professional telephone interviews that address Customers’ issues and/or questions.
  • Proficiently navigate Vendor Websites to locate manufacturer specific information, product guides, manuals, and instruction.
  • Process credit card payments for charges made.
  • Provide assistance to customers by guiding them through the Remote Order Entry System (ROES) software program screens.
  • Provide instructions and/or guidance on technical or administrative matters, including ordering procedures, ROES loop processing, problem resolution, and other aspects as needed.

Requirement:   

  • Agents shall have a high school diploma or equivalent.

  • Agents shall have a minimum of six (6) months of experience and knowledge of customer service practices and principles

  • Agents shall have the ability to effectively listen and communicate verbally with people on the telephone.

  • Agents shall have a thorough knowledge of English grammar, spelling, and punctuation to compose written material, including any correspondence with Veterans

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