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Customer Service Manager

2 months ago

Chicago, United States Jim Tom - State Farm Agent Full time
Job DescriptionJob DescriptionState Farm Insurance Agent Customer Service Manager - Agent Team Member wanted. You'll provide our insurance customers service and sales support for our personal/commercial insurance products. Illinois Insurance Producers Licenses and current/recent Insurance Agency required

Benefits:
  • Base comp (doe)
  • Monthly Bonus based on production
  • Employer Funded Profit-Sharing Plan
  • Paid time off (PTO)
  • Health prem allowance
  • Training & development
  • Growth potential/opportunities for advancement within my agency
  • Professional office work environment
  • M-F 9-5 schedule (no weekends)
Responsibilities:
  • Use an insurance customer-focused, needs-based review process to educate insurance customers about insurance options.
  • Understanding and offering recommended additional insurance coverages to existing and new customers
  • Quote insurance proposals for lines of insurance products and find a way to close the sale.
  • Answer calls from customers promptly and provide a high level of service.
  • Review accounts during all communication to maximize discounts and address all gaps in coverages
  • Confirms insurance policies for accuracy in a timely fashion.
  • Performs timely follow-up and resolution related to potential insurance cancellations
  • Completes all insurance items accurately and timely.
Qualifications:
  • Property and Casualty and Life and Health Insurance Licenses required
  • Sales and Customer Service experience in the insurance industry required
  • Ability to market insurance products and insurance services based on customer needs
  • Ability to set priorities and manage workflow to ensure efficient, timely and accurate processing of insurance transactions and other responsibilities accurately
  • Proactive in problem solving
  • Productive
  • Attention to Detail
  • Great personality
  • Easily able to Build Rapport
  • Coachable
  • Positive Attitude
  • Strong time management and Follow-Up

This opportunity is with an independent State Farm Agent., not State Farm Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.