Manager, Customer Service
1 month ago
86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (R&M) kept the status quo…
Until we came along.
86 launched an R&M management platform built for the restaurant industry in 2018. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.
Our Community86ers are thoughtful, ambitious, and creative folks working together across 20+ states and several time zones. We have restaurant industry veterans and non-industry folks alike. We believe the strength of our team can't be contained by the four walls of an office, so we're fully remote.
We're looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We don't have it all figured out, so we need team members who thrive on new challenges.
Our CommitmentThe only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, and background in everything we do.
Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.
Our Customer Service TeamAt the heart of our company lies our Customer Service team, the driving force behind an exceptional customer experience. We are a rapidly scaling tech startup, and our team members are the power users of BOH, our cutting-edge software solution tailored to meet the evolving needs of our restaurant clients. From delivering a seamless intake experience to troubleshooting, asset verification, warranty checks, parts ordering, and vendor coordination, our team is dedicated to resolving issues and ensuring customer satisfaction. This role requires precision, the ability to manage complex relationships, and a calm demeanor under pressure. It's not easy, but it's rewarding—because solving problems for our customers is what we're all about.
The RoleWe're looking for a talented and passionate leader to join our management team and help guide our best-in-class, 24/7/365 customer service team. In this role, you'll be responsible for:
- Team Leadership: Managing a portion of our customer service team, focusing on team performance, growth, and development. You'll be a mentor, coach, and strategist, helping your team achieve excellence in customer service and service request management.
- Operational Excellence: Ensuring the department is appropriately staffed, adheres to quality and service standards, and contributes to our company's mission of delivering an outstanding end-to-end customer experience. You'll overseeing hiring, training, scheduling, and the implementation of business strategies.
- Strategic Growth: Collaborating with the management team to support our rapid scaling, bringing innovative ideas to the table, and driving productivity gains across the board. You'll play a key role in shaping the future of our customer service operations as we continue to expand.
- 5+ years of experience in customer service, with a focus on delivering exceptional results.
- 3+ years of experience managing large, high-volume teams, with a proven track record of driving productivity and quality.
- 8+ years of diverse work experience (We love candidates with unique backgrounds).
- Experience in a scaling startup environment is a plus, but not required.
- Relationship Builders: You excel at cultivating and growing high-level relationships within your team, creating a collaborative and supportive environment.
- Performance-Driven: You have a proven track record of managing performance, quality, and growth in large teams, ensuring that targets are consistently met.
- Innovative Thinkers: You bring fresh ideas and innovative solutions to the table, always looking for ways to improve and streamline processes.
If you're ready to take on a challenging and rewarding leadership role in a fast-paced, dynamic environment, we want to hear from you Join us and help us continue to deliver exceptional service to our customers while growing with a company that values innovation, collaboration, and customer satisfaction.
We do not require- A college degree or high GPA
- Tools: we'll provide you with your computer, monitor, and everything you need
- Startup or tech experience (an aptitude for fast-paced, tech work is enough)
- Commutes: we're fully remote; travel is dependent on your role.
- Salary Range aligned with market
- Our range fluctuates based on experience; extra points if you have worked with a partner or customer of ours, or in facilities management.
- Health, dental, vision, disability, and life insurance plans (with generous company contributions)
- Flex spending account for medical expenses and childcare
- 401(k) plan with 3% matching
- Unlimited PTO with generous bereavement and sick policies
- "Check Please" dining benefit: the company pays for you to eat at our customers' restaurants once a quarter (up to $400 per year)
- Paid family leave for those starting a family, regardless of gender
- Equity in the company for every role
We ask every candidate to go through the same interview process to ensure we are equally evaluating folks. That process typically includes:
- Phone Chat: 30-minutes
- Zoom Video Meeting: 45-minutes
- Peer Panel(s): 45-minutes
- Case Study: 45-60 minutes
-
Customer Engagement Manager
2 weeks ago
Chicago, Illinois, United States Customer Labs Full timeJoin a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...
-
Customer Service 3
3 months ago
Chicago, United States Pilot Freight Service Full time** Customer Service 3** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO03902 Showing 1 location **Job Details** **Description** Pilot Freight Services seeks a **full-time Customer Service / Operations Agent** to work in our **Chicago** **office in Northlake, IL**. This position will be responsible for frequent and accurate...
-
Customer Service Representative
2 days ago
Chicago, Illinois, United States Health Care Service Corporation Full timeAbout the RoleThis position is responsible for providing exceptional customer service to members and physicians through phone and written inquiries. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to resolve issues in a prompt and accurate manner.Key ResponsibilitiesRespond...
-
Logistics Customer Service Representative
7 days ago
Chicago, Illinois, United States Pilot Freight Service Full timeCustomer Support Operations SpecialistJob Category: Stations-Central Requisition Number: CUSTO03902Job OverviewPilot Freight Services is seeking a dedicated full-time Customer Support Operations Specialist to join our team. This role is pivotal in ensuring effective communication with clients, suppliers, and internal personnel.Key Responsibilities:Manage all...
-
Customer Service Manager
2 days ago
Chicago, Illinois, United States American Dental Association Full time**Job Summary**The American Dental Association is seeking a highly skilled Customer Service Manager to lead our Advisory Services team. As a key member of our Business Innovation Group, you will be responsible for managing the seamless delivery of our matching process to customers, ensuring the appropriate delivery of information and services from both...
-
Manager for Custom Picture Framer
2 months ago
Chicago, United States Artists Frame Service Full timeJob DescriptionJob DescriptionChicago’s most acclaimed framing store is seeking a hands on manager with a love for art and craft to join our collaborative management team. Must be quick-witted, energetic and good with people. Perfect match will already be a “frame nerd” or is enthusiastic to learn all aspects of the trade. We have a dedicated,...
-
Customer Service Representative
4 days ago
Chicago, Illinois, United States United Service Companies Full timeJob SummaryA Customer Service Representative is primarily responsible for maintaining the cleanliness and organization of all hotel amenities and facilities. This person must have excellent communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast-paced position that will involve constant interaction with...
-
Customer Service Manager
4 days ago
Chicago, Illinois, United States Compass Group USA Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Compass Group USA. As a key member of our sales and service team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring seamless execution of our sales and service strategies.Key Responsibilities:Develop and...
-
Customer Service Operations Manager
4 days ago
Chicago, Illinois, United States United Airlines Full timeJob Summary:United Airlines is seeking a highly skilled and experienced Airport Operations Customer Service Manager to lead our team in delivering exceptional customer service and operational excellence. As a key member of our leadership team, you will be responsible for directing and developing the Hub Assistant Manager and Frontline Supervisor team, as...
-
Strategic Customer Service Manager
2 days ago
Chicago, Illinois, United States Veolia Full timeJob DescriptionCompany OverviewVeolia North America is a leading provider of water, waste, and energy management services. Our company offers a comprehensive range of solutions to commercial, industrial, healthcare, higher education, and municipality customers across North America.Job SummaryWe are seeking a highly skilled Strategic Customer Service Manager...
-
Software Customer Service Manager
3 weeks ago
Chicago, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Software Customer Service Manager
3 weeks ago
Chicago, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Customer Service Operations Manager
2 weeks ago
Chicago, Illinois, United States City of Chicago Full timeJob Title: Customer Service Operations ManagerOverview:Join the City of Chicago as a Customer Service Operations Manager, where you will play a pivotal role in overseeing customer service initiatives within the Department of Finance, specifically in Citation Administration. This position is essential for ensuring effective communication and resolution of...
-
Customer Service Operations Manager
7 days ago
Chicago, Illinois, United States 86 Repairs Full timeJob OverviewAbout UsAt 86 Repairs, we are addressing a significant, often neglected challenge in the restaurant sector: maintenance and repairs. While many areas of the industry have advanced through technology, repairs and maintenance have remained stagnant...We aim to change that.Since our inception in 2018, we have developed a management platform...
-
Customer Service Manager
2 days ago
Chicago, Illinois, United States Gold Standard Enterprises, Inc Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Gold Standard Enterprises, Inc. in Lincoln Park. As a key member of our management team, you will be responsible for leading our customer-facing staff and ensuring that our customers receive exceptional service.Key ResponsibilitiesCustomer Service...
-
Lincoln Park
2 months ago
Chicago, United States Gold Standard Enterprises, Inc Full timeJob DescriptionJob DescriptionThe Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also...
-
South Loop- Customer Service Manager
2 weeks ago
Chicago, United States Gold Standard Enterprises, Inc Full timeJob DescriptionJob DescriptionThe Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also...
-
Customer Service
2 months ago
Chicago, United States Glanbia plc Full time**Customer Service - Order Management Specialist** **Location:** Chicago, IL, US, 60606 + Supports order management processes & activities for Glanbia Nutritionals sales organizations worldwide + Requires engagement in all customer service projects, escalations and investigations + Must be able to resolve significant business challenges using independent...
-
Airport Operations Customer Service Manager
2 weeks ago
Chicago, Illinois, United States United Airlines Full timeAt United Airlines, we are on an exciting journey to redefine the aviation industry. Our mission - Connecting People, Uniting the World - transcends mere transportation; it embodies our commitment to fostering opportunities in the communities we serve. With a workforce that reflects diversity and inclusion, we are poised for significant growth, aiming to...
-
Manager - Airport Operations Customer Service
4 weeks ago
Chicago, Illinois, United States United Airlines Full timeThere's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...
