Office and IT Support Rep
4 weeks ago
The role we are hiring for is to support our franchises and their customers through the following:
- Answering inbound calls, emails, and Teams messages from customers and franchise owners
- Scheduling jobs for technicians
- Assisting franchise owners with administrative tasks
- Using online software to manage details
- Working closely with the Support Center Team
- Answering questions from customers about repairs
- Supporting salespeople in the field nationwide
- Taking part in regular meetings and trainings
- Resolving IT support requests from internal employees
- Answering employee questions regarding computer systems
- Gather and analyzing data to diagnose problems with computer systems
- Generating sign ins for new hires during the onboarding process
- Installing new software and hardware drivers and updating existing ones as needed
- Logging all service requests and updating tickets as needed
Benefits include:
- Full time - 40 hours
- Variety of shifts offered, between 6:00 am and 5:00 pm
- No nights or weekends
- Paid holidays, sick leave, and vacation days
- Health Reimbursement Account with monthly company contributions
- Monthly performance-based bonuses, in addition to base pay
- Paid training, as well as continued training
- Commuting Assistance upon request
- Paid parking at our downtown location
- Paid lunches
- Advancement opportunities & internal growth
- Family feel, welcoming, open-minded, and low stress office environment
- Great company culture - core value of putting relationships first
- Consistent customers that are happy with our services and book with us often
- Helping small business owners (our franchisees) - not just a huge corporate company
We are looking for a detail-oriented, IT savvy person, who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply on here
OUR CORE VALUES
- SERVE OTHERS
- Put relationships first
- No jerks
- Integrity
- Be humble
- BE A PROBLEM SOLVER
- Be curious
- Seek to understand the cause of the problem
- Work smart
- Constantly improve
- TRUST THE PROCESS
- Be organized
- Be teachable
- Ability to prioritize business needs
Compensation: $19.00 - $22.50 per hour, including monthly bonus
- Base pay increase at 60 days
- Bonus eligible at 60 days
- 3 Tier Bonus Scale
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