PRACTICE SUPPORT COORDINATOR

3 weeks ago


Spokane WA USA, United States Northwest Orthopaedic Specialists Full time
Northwest Orthopaedic Specialists is looking for a Practice Support Coordinator to join our Holy Family Office. The Practice Support Coordinator (PSC) answers phones on a multi-line high volume system in a pleasant and professional manner. The PSC acts as the primary support for incoming calls and transfers to the appropriate department/team as necessary.

ESSENTIAL FUNCTIONS:

  • Provides NWOS patients, vendors, and customers with excellent customer service by answering and routing all incoming phone calls not automatically routed through the NWOS phone tree.
  • Accurately transfers calls to the appropriate employee, team, or department after following the flow chart for directions on incoming calls and determining their ability to filter the call.
  • Responsible for reviewing unsorted EMR records and moving them to appropriate buckets.
  • Provides clinic and appointment information to both internal and external callers.
  • Schedules as appropriate according to the task list.
  • Provides referral status to appropriate personnel.
  • Manage assigned Athena buckets.
  • Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Keeps supervisor informed of problems or issues.
  • Communicates in a positive and professional manner.

QUALIFICATIONS:

  • Knowledge of medical terminology, Microsoft Office, office equipment including fax machines, copiers, scanners, & Electronic Medical Record (EMR).
  • Excellent telephone etiquette skills.
  • Interpersonal/human relations skills; provides professional, positive customer service to all patients and works well with other staff.
  • Organizational and critical thinking skills.
  • Ability to multitask.
  • Ability to maintain records and files.

BENEFITS:

BENEFITS:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life & ADD Insurance
  • Long Term Disability Insurance
  • Voluntary Short Term Disability Insurance
  • Voluntary Life & ADD Insurance
  • Health Savings Account
  • Employee Assistance Program
  • Voluntary AFLAC Options
  • 401k Employer Match
  • 401k Profit Sharing
  • PTO
  • 7 paid holidays

Wage Range: $16.28 to $26.40

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