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Customer Support Agent

2 months ago

Saint Louis, United States Headway International Full time
Job DescriptionJob DescriptionAbout Us:

At Headway, we're thrilled to announce that we are expanding our team and looking to hire new talents When you become part of our team, you become part of a close-knit family that supports and uplifts each other every step of the way. Whether you're starting at the entry-level or taking on a leadership role, we are committed to providing you with the resources and opportunities to grow and flourish in your position.

We are seeking a Customer Support Agent to deliver exceptional assistance to our valued customers. In this role, you will handle inquiries, resolve issues, and ensure that our customers have a seamless experience. Your positive attitude and problem-solving skills will be instrumental in delivering a high level of service.

Responsibilities:
  • Respond promptly to customer inquiries through various channels, including phone, email, and live chat.
  • Provide information about our products, services, and policies to assist customers effectively.
  • Enact prompt and effective solutions to customers' issues and concerns.
  • Accurately document customer interactions and maintain records in our support system.
  • Collaborate with team members and other departments to ensure comprehensive customer support.
  • Stay informed about product updates, features, and company policies to provide accurate information.
  • Strive to meet or exceed key performance indicators (KPIs) like response time and customer satisfaction ratings.
Requirements:
  • Previous experience in customer service or support is preferred but not required.
  • Strong communication skills, both verbal and written.
  • Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
  • Proficiency in using computer systems, software, and tools (experience with CRM systems is a plus).
  • An empathetic and patient approach to customer interactions.
  • A team-oriented mindset with a willingness to learn and grow.
Perks:
  • Opportunities for professional development and career advancement.
  • A positive and inclusive work culture that values your contributions.
  • Employee recognition programs to celebrate achievements.
  • Regular team-building activities and fun events.