Patient Intake Specialist

1 month ago


Colorado Springs, United States Sentido Health Full time
Job DescriptionJob Description

Patient Care Coordinator, Intake

Non-Exempt, $18-23/hour, quarterly bonus, in-office, full-time

JOB DESCRIPTION

Summary/Objective Communicates with Patients, Account Managers, Referral Sources (Doctor’s office, Case Managers, Nurses, etc.) with a high level of customer service.

Must have strong knowledge of insurance eligibility verification process; know how to calculate deductibles and coinsurance for primary and secondary policies.

Strong background in Medicaid, Medicare, and Private Insurance documentation requirements.

An in-depth knowledge in regard to compliance standards.

Strong multitasking and prioritizing tasks with great organization and detail is required. Collaborate strongly with co-workers in a team setting.

Essential Functions:

• Contacts patients to introduce themselves and the company and assures that the customer understands the process involved in processing their initial order for Medical Supplies.

• Advises patient that they are their Patient Care Coordinator and will be acting on their behalf to assure the smooth processing of their order.

• Facilitates communication between the patient, third party payers, distributors, Doctors, Nurses, Case Managers, Account Managers and others as required to meet the patient’s needs and expectations.

• Assures that patients paperwork is completed and received quickly, and orders are processed in a timely manner by communicating regularly with the responsible parties.

• Enters and maintains accurate and up to date information in Brightree.

• Responds to patient inquiries, requests, and complaints in a timely manner working with other staff members.

• Explains insurance requirements needed to qualify for specific products.

Competencies:

1. Recognizes the needs and concerns of individuals

2. Effectively communicate orally and in writing

3. Ability to follow verbal and written instruction

4. Self-directed and motivated

5. Professional telephone & email etiquette

6. Works with team to effectively problem solve

7. Provides superior customer service to accounts, responding promptly to customer and patient needs

8. Maintains confidentiality & follows HIPAA practices

9. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality

Supervisory Responsibility

None

Work Environment

In office

Physical Demands

Minimal (Must be able to lift 15 lbs.)

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel:

None Required

Education and Experience Preferred Education and Experience

1. High school or equivalent (preferred)

2. One-year certificate from college or technical school: or six months related experience and/or training; or equivalent combination of education and experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.



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