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Patient Communication Specialist

2 months ago

Colorado Springs Colorado, United States Rocky Mountain Cancer Centers Full time

Position Overview:


Rocky Mountain Cancer Centers, a leading provider of cancer treatment in Colorado, is seeking a dedicated Patient Communication Specialist.

At RMCC, we believe that supporting cancer patients is not just a job; it is a profound commitment to care. Each member of our team has a unique journey that led them to this mission, united by shared values of compassion and dedication.


Regardless of the specific role, our collective aim is to deliver exceptional care to every patient we serve.

Whether it’s a nurse providing comfort or a communication specialist managing appointments, we are deeply invested in our patients' well-being and strive to assist them in every possible way.


Compensation:
$17.00-$18.50

Compensation is determined by various factors, including education, experience, and certifications.

In addition to competitive pay, RMCC offers a comprehensive benefits package for eligible employees, which includes:

Health, dental, and vision insurance; wellness initiatives; health savings and flexible spending accounts; 401(k) retirement savings plan; life insurance; short-term and long-term disability coverage; Employee Assistance Program; paid time off; vacation pay; and tuition reimbursement.


Key Responsibilities:

  • Efficiently and courteously handle all incoming calls, directing them to the appropriate extensions.
  • Accurately take and relay messages in a timely manner.
  • Respond promptly to urgent calls from patients.
Ensure immediate connection to clinical staff when necessary.

  • Perform operator duties, including call triaging.
  • Provide a friendly and supportive phone presence for all callers.
  • Manage the opening and closing of the switchboard.
  • Enter navigating care tickets as needed.
  • Carry out clerical tasks to maintain departmental workflow.

Qualifications:

Minimum Requirements:
A high school diploma or equivalent is required. A minimum of two years of office experience, preferably in a healthcare environment, is essential.

Physical Requirements:


The physical demands outlined here represent those necessary for an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made for individuals with disabilities to perform essential job functions. The role may involve prolonged periods of sitting, bending, and stretching for files and supplies. Occasional lifting of files or materials weighing up to 30 pounds may be required. Manual dexterity is necessary for operating a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20, and hearing must be within normal range for telephone communications.

Work Environment:


The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this position.

Reasonable accommodations may be made for individuals with disabilities to perform essential job functions. The work is conducted in an office setting with high levels of interaction with patients and the public.


All qualified candidates must successfully pass a background check and a non-federal drug test (excluding marijuana) after receiving a job offer and prior to employment.

Applications for this position will be accepted on an ongoing basis.