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Member Care Agent- Core/Bilingual

3 months ago

Madison, United States Alabama Credit Union Full time
Job DescriptionJob DescriptionDescription:


Career opportunities await you at Alabama Credit Union. At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. Our “Best Companies to Work for in Alabama” and “Best Credit Unions” designations say it best - our employees feel good about their lives.

The Member Care Agent (Bilingual) is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values in both English and Spanish languages. Member Care Agents are expected to provide friendly, professional, and accurate service to all members and credit union associates, primarily by telephone. This position is located within our call center in Madison, Alabama. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video.

If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you hate being on the phone with people who need you to assist with financial questions, if you can’t work in a fast-paced environment with multiple priorities and a high level of detail-orientation, this may not be the job for you. However, if you can maintain a calm demeanor and composure in high-pressure situations, if you have great computer skills, a willingness to continuously learn, and if you possess a high degree of self-motivation, this may be the perfect opportunity to feel good about your career


Requirements:

Minimum qualifications include a high school diploma or equivalent, good computer skills (including the ability to use Microsoft Office products and web-based applications), strong ability to maintain an even tone and calm disposition (even when callers do not), the ability to describe and offer products and services to members that would enhance their lives, the ability to change focus efficiently in a fast-paced environment, and above all, a desire to help others in your community.

Other preferred qualifications are at least six months of experience as a teller, member service, or call center role in a credit union or bank environment.