Operations and Insights Senior Analyst

4 weeks ago

Plano, United States Collinson Full time
Job DescriptionJob Description

Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty.

Collinson has been enhancing the airport experience for over 30 years, with access to lounges, retail, dining, and spa experiences, offers and more. Creators of the world’s largest lounge membership program, Priority Pass provides access to an extensive global lounge and partner network.

Using their expertise and products to craft customer experiences. Collinson’s range of services helps global brands acquire, engage, and retain choice-rich customers.

Airport Dimensions want travelers to value their time at the airport. They continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, from convenient food ordering to contactless collection of duty free, Airport Dimensions help improve the travel experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.

Airport Dimensions has a rapid growing network of locations at the world’s leading airports across the United States, United Kingdom and Middle East. Under our brands The Club, Club Aspire, Chase Sapphire Lounge® by The Club, No 1 Lounges and sleep ’n fly, Airport Dimensions provides award-winning hospitality services tailored to the specific needs of passengers and has developed value-added experiences for over 50 airport and airline partners.

What does a  Operations and Insights Senior Analyst do?

The Operations and Insights Analyst role is accountable for generating actionable insights that materially impact the business. Reporting to the Senior Manager of Guest Experience and Operations Insights, this position plays a key role in developing and maintaining operational dashboards to track KPIs and Service Level Agreements (SLAs), analyzing data, identifying trends, and providing valuable insights to inform decisions impacting operations, guest experience, and other critical areas of the business. This role will support decision-making across multiple internal business functions as well as external partners and vendors. Successful candidates for this role will show competence in data interpretation and a passion for problem solving, as well as being comfortable leading meetings and presenting data and information in an organized, cohesive way across the business and up to the highest levels of senior leadership.

You are highly motivated and have an innovative, problem-solving mindset. You are a natural collaborator and build strong relationships with a wide range of people inside and outside a global organization across many diverse cultures and backgrounds at all levels. You possess excellent written and verbal communication. You have an uncompromising attention to detail and are a critical thinker who thinks and plans the job, and takes initiative. You are naturally curious and passionate about trends and patterns in data and can translate complex data into easy-to-understand, practical terms. You also demonstrate excellent emotional intelligence, interpersonal skills, and partnership management. You excel in an environment with varied goals and initiatives, adeptly pivoting between them as needed.

What You'll do?

  • Collect, analyze, and interpret data from various sources to identify trends, patterns, and operational opportunities for improvement.
    • Develop insights using data and analytics that assist in improving guest experience, operational efficiency, and decision-making.
    • Utilize data analysis and visualization tools to conduct in-depth analyses and reporting on operational performance, financial metrics, customer feedback, and other KPIs.
    • Collaborate with operations teams to monitor and report SLA performance, track progress, and identify bottlenecks or improvement areas, and comfortably report out on such metrics regularly.
    • Manage partnership and internal reporting requirements across multiple workstreams, ensuring timely and accurate reporting.
    • Monitor project deliverables to ensure that milestones are being met across all workstreams and clearly identify potential risks and/or issues.
    • Analyze customer feedback and translate insights into actionable recommendations to improve the guest experience.
  • Conduct ad-hoc analysis to support operational initiatives and strategic decision-making, including financial impact and analysis.
  • Proactively identify opportunities for process improvement and automation and suggest innovative solutions.
  • Ensure data protection regulations and safeguard sensitive information.

What You'll Need?

  • A Bachelor’s degree in a relevant field such as computer science or business/data analytics
    • Minimum of 5 years of analytics experience, preferably within hospitality operations
    • Proven experience in data analytics or business intelligence, with strong analytical skills
    • Proficiency in data visualization tools such as Tableau, Power BI, or similar software
    • Advanced Excel skills, including data manipulation and pivot tables
    • Strong analytical and problem-solving abilities with excellent attention to detail
    • Ability to work independently and collaboratively on multiple projects simultaneously under time sensitive operational conditions
    • Excellent written and oral communication skills, including the ability to present complex data insights to diverse audiences and refining messages to ensure understanding
    • Ability to prepare and organize data, information, and recommendations in a concise way to various audiences including senior and President level executives
    • Familiarity with process improvement methodologies and automation tools is a plus
    • Hybrid role with limited expectations for business travel (

  • Operations and Insights Senior Analyst

    1 month ago

    Plano, United States COLLINSON, INC. Full time

    Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty. Collinson has been enhancing the airport experience for over 30 years, with access to lounges, retail, dining, and spa experiences, offers and more. Creators of the world's largest lounge membership program, Priority Pass provides access to an extensive...

  • Operations and Insights Senior Analyst

    4 weeks ago

    Plano, United States COLLINSON, INC. Full time

    Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty. Collinson has been enhancing the airport experience for over 30 years, with access to lounges, retail, dining, and spa experiences, offers and more. Creators of the world's largest lounge membership program, Priority Pass provides access to an extensive...

  • Logistics Operations Senior Analyst

    2 weeks ago

    Plano, Texas, United States Toyota Motor Corporation Full time

    Toyotas Mexico Logistics Operations & Planning Team is looking for a passionate and highly motivated Senior Analyst. The primary responsibility of this role is to safely manage freight and returns throughout the logistics network using the highest q Operations, Senior Analyst, Logistics, Continuous Improvement, Operation, Analyst

  • Business Operations Analyst

    3 weeks ago

    Plano, United States Mini Mall Storage Properties Full time

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and...

  • Business Strategy Insights Analyst

    1 day ago

    Plano, United States Altice USA Full time

    Introducing Optimum Media. Driven by the power of Optimum, Optimum Media is our innovative multiscreen advertising sales and media consultancy business servicing small to medium business as well as national, political, media & entertainment and agency clients across the United States. Our team is comprised of Sales Executives, Software Engineers, Data...

  • Business Strategy Insights Analyst

    3 days ago

    Plano, Texas, United States Optimum Media Full time

    Introducing Optimum Media. Driven by the power of Optimum, Optimum Media is our innovative multiscreen advertising sales and media consultancy business servicing small to medium business as well as national, political, media & entertainment and agency clients across the United States.Our team is comprised of Sales Executives, Software Engineers, Data...

  • Senior Marketing Analyst

    2 weeks ago

    Plano, United States Staffmark Full time

    Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX. Senior Marketing Analyst Summary: The main function of a marketing analyst/coordinator is to research market conditions in local, regional, or national areas to determine potential sales of a product...

  • Senior Marketing Analyst

    4 weeks ago

    Plano, United States Staffmark Full time

    Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX. Senior Marketing Analyst Summary: The main function of a marketing analyst/coordinator is to research market conditions in local, regional, or national areas to determine potential sales of a...

  • Senior Pricing Analyst

    1 month ago

    Plano, United States Cinemark Full time

    What is a Pricing Data Scientist I (Senior Pricing Analyst)?The ideal candidate will be a highly motivated leader and problem-solver who works cross functionally across various department. As a Data Scientist, you will find yourself in a unique position of designing a pricing strategy by leveraging data science and analytics power while incorporating partner...

  • [Hybrid] Senior Competitive Analyst

    2 weeks ago

    Plano, United States The Ladders Full time

    Job Title: Senior Competitive Analyst Job Type: Regular Full-Time, Hourly Duration: 17W, 3D Bachelor's degree in marketing or equivalent training required 8-10 years related experience required Hybrid: M-THUR Onsite, Friday Remote Compensation $45/hr Location 6625 Excellence Way, Plano, TX, USA Benefits Medical Insurance (Health, Dental & Vision) 401(k)...

  • Senior Business Analyst

    4 weeks ago

    Plano, United States Staffmark Group Full time

    Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX. Senior Business Analyst Position Summary: The Senior Analyst, Advanced Analytics will report to the Sr. Manager Retail Performance Analytics and conduct quantitative and qualitative analysis to...

  • Senior Financial Analyst

    1 week ago

    Plano, United States Republic Finance Full time

    Overview & Responsibilities At Republic Finance, we are building a leading consumer lending company. In business for over 60 years, we are proud to be a trusted lender online and via our branch network in over 250 communities across 16 states! We specialize in providing flexible lending solutions and incomparable customer service driven by our shared mission...

  • Business Analyst

    4 weeks ago

    Plano, United States Mini Mall Storage Properties Full time

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and...

  • Business Strategy Insights Analyst

    4 days ago

    Plano, United States Optimum Media Full time

    Job Summary Are you a data storyteller? Do you get excited by creating large data sets? Can you interpret and properly articulate insights from a data dump? This might just be the luckiest day of your life. Optimum Media is looking for a Business Strategy & Insights Analyst to join our internal Business Strategy & Insights Team whose sole purpose is...

  • Business Analyst

    2 weeks ago

    Plano, Texas, United States Mini Mall Storage Properties Full time

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and...

  • 2025 Global Finance

    2 weeks ago

    Plano, United States JPMorgan Chase & Co. Full time

    The Global Finance & Business Management Analyst Insights Programs are designed to attract undergraduates who are interested in early exposure to financial services careers and committed to the advancement of individuals from underrepresented groups in this industry. We are seeking undergraduate students, including, without limitation, Black, Hispanic &...

  • Senior Pricing Analyst

    3 weeks ago

    Plano, United States The Ladders Full time

    Join Our Team As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences. Role Summary: The ideal candidate will be a highly motivated leader and...

  • Senior Financial Analyst

    6 days ago

    Plano, United States Republic Finance Full time

    Overview and Responsibilities: At Republic Finance, we are building a leading consumer lending company. In business for over 60 years, we are proud to be a trusted lender online and via our branch network in over 250 communities across 16 states! We specialize in providing flexible lending solutions and incomparable customer service driven by our shared...

  • Senior Financial Analyst

    1 day ago

    Plano, United States Republic Finance Full time

    Overview & Responsibilities At Republic Finance, we are building a leading consumer lending company. In business for over 60 years, we are proud to be a trusted lender online and via our branch network in over 250 communities across 16 states! We specialize in providing flexible lending solutions and incomparable customer service driven by our shared mission...

  • Senior Financial Analyst

    5 days ago

    Plano, United States Republic Finance Full time

    At Republic Finance, we are building a leading consumer lending company. In business for over 60 years, we are proud to be a trusted lender online and via our branch network in over 250 communities across 16 states! We specialize in providing flexible lending solutions and incomparable customer service driven by our shared mission to pursue excellence for...