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Business Operations Analyst

4 months ago

Plano, United States Mini Mall Storage Properties Full time

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and almost 8 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life's transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

We are seeking a highly skilled and detail-oriented Business Operations Analyst to join our team at Mini Mall Storage. The Business Operations Analyst will play a critical role in extracting and analyzing data to provide actionable insights that drive operational efficiency, enhance collection processes, and support strategic decision-making. This position will work closely with the Regional Operations Manager and Regional Vice President to ensure data-driven decision-making across the organization.

WHAT WILL YOU DO?

  • Collect and analyze data from various sources, including property management systems, financial reports, and customer databases.
  • Perform data mining and analysis to identify trends, patterns, and insights for business strategies.
  • Create reports, and presentations to communicate findings to key stakeholders.
  • Collaborate with the Sr Leadership team to identify areas of opportunity for operational improvements and create action plans to achieve the results
  • Provide insights into operational efficiencies, including cost reduction and revenue enhancement strategies.
  • Analyze and monitor collection and accounts receivable processes, for the purpose of recommending improvements.
  • Support the development and implementation of best practices and standard operating procedures.
  • Work with senior management on strategic initiatives and projects, including market research and competitor analysis.
  • Act as a liaison between the data team and regional management to ensure alignment and understanding of business needs and data capabilities.
  • Train and support staff in the use of data tools and interpretation of data insights, providing regular updates to senior management.
WHAT WILL YOU NEED?
  • Bachelor's degree in business administration, Finance, Data Science, Statistics, or related field. 3-5 years of Operations experience, or similar role. Experience in storage, property management or front line retail would be considered an asset.
  • Proficient in data analysis tools like SQL, Excel, Tableau, Power BI, or similar.
  • Strong analytical skills with attention to detail and accuracy in collecting, organizing, and disseminating information.
  • Excellent written and verbal communication skills for presenting complex data insights clearly.
  • Ability to manage multiple projects concurrently with strong organizational skills.
  • Knowledge of property management systems and software, statistical analysis, and financial modeling.
  • Understanding of data privacy regulations and best practices for data security.
  • Project management experience with a successful track record of project delivery.
  • Experience in operations, administrative support, or similar analytical roles, preferably in real estate, retail, or storage industries.
WHAT DO WE OFFER?
  • We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
  • With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
  • We provide a competitive compensation package comprised of a group benefits plan and discretionary profit-sharing program.
  • We are committed to a safety-first work environment.


What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be - and bring - their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.

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