Sales Operations Specialist

With over 70 years of backyard cooking experience, Middleby Outdoor has three of the top brands in outdoor cooking (Char-Griller, Masterbuilt and Kamado Joe). We strive for excellence in designing and building the most innovative products in the industry and markets we serve. We create a work environment that is conducive to building long-term employees who are motivated and dedicated to manufacturing quality products while upholding the highest standards in business ethics. Our mission is to build great products and greater relationships with a vision to lead the way with integrity and intelligence.

SUMMARY

Reporting to the Sales Operations Manager, the Sales Operations Specialist (SOS) provides operational support to their assigned National Account Manager (NAM) and to others on the team as requested. A qualified candidate will have experience in sales support and a knowledgebase around demand planning. The SOS will serve as the functional arm of the sales team, ensuring flawless execution throughout all phases of the sales cycle from initial presentation to product placement to execution at retail and online. Job functions include assisting NAM in preparing for customer appointments, product assembly and arranging sample shipments, attending customer meetings as needed, creating new items in retailer portals and finalizing them with enhanced content and media, monitoring sales results and providing insights, analyzing customer pipeline data and making recommendations, leading bi-weekly calls with the customer replenishment team, analyzing incoming purchase orders to ensure they are appropriate for customer objectives, and working with operations to ensure on time shipment of purchase orders both domestic and direct import. In this roll, you will be responsible for the successful execution of the sales and fulfillment process end to end. As a member of the Sales Ops team, you will work cross functionally to achieve company objectives in addition to providing support to other Sales Operations Specialists, Account Managers, Sales Operations Manager, Director of Sales Operations, and the VP of Sales as needed. This role supports both internal and external customers and can expect regular contact with operational counterparts at the retailer. This is a customer facing position.

Essential Duties and Responsibilities

• Coordinate Customer Meetings
  • Assist to create business reviews and presentation materials as needed
  • Organize sample shipments to arrive on location
  • Attend trade shows and customer meetings as needed
• Item & Factory creation & maintenance
  • Create new items and factories in Retailer Systems
  • Enrich items with digital content and maintenance of Product Display Pages on retailer sites
  • Maintenance items & factories according to retailer protocols
  • Prepare price increase customer specific paperwork and execute appropriately
• Digital Content
  • Audit digital assortment to ensure most recent content is live on Retailer’s site.
  • Utilize Retailer portals & Salsify to ensure content is synced and live
• Review high priority orders to ensure expectations are met; recommend changes as needed
  • Communicate complex PO updates to the customer
• Serve as the source of truth for item and customer data
  • Subject matter expert on sku #’s, vendor #’s, costs, and distribution methods
• Revenue Assurance
  • Push DI customers and freight forwarders for shipping orders as needed
  • Monitor open order report and work with DC on order priorities and past due
  • Execute allocation plan as defined by leadership
• Contract Administration
  • Maintain Vendor Agreements in SharePoint and log pertinent details; share with finance
• Demand planning/Customer Inventory management
  • Lead bi-weekly meetings with customer replenishment team, making recommendations on inventory needs
  • Review customer inventory and weeks of supply; advise sales team of opportunities
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty and responsibilities listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE

• Bachelor’s Degree from an accredited four-year school.

• Five years of related experience and/or training; or an equivalent combination of education and experience.

• Experience supporting sales for a National big box retailer, preferably Home Depot.

• Comfortability working for an international company and strong working knowledge of direct import principles.

• CPG industry experience required.

SKILLS AND COMPETENCIES

• Demonstrate a high level of attention to detail and ability to work accurately, with interruptions, to meet deadlines in short lead-times.

• Meticulous follow up skills; closing the loop on projects and providing status updates on demand.

• Excellent verbal and written English language skills.

• Proficiency with Microsoft Office applications: Outlook, Excel, PowerPoint, Word, and SharePoint

• Experience working in an ERP; NetSuite preferred.

• Exposure to product syndication software such as Salsify and experience working in retailer portals – preferably Home Depot’s Supplier Hub and Commerce Hub.

• Communicate with co-workers, customers, and various business contacts in a courteous and professional manner.

• Ability to work independently as well as collaboratively within a team.

• Self-motivated, proactive, and resourceful, with a positive, professional attitude.

• Dedicated to company and personal core values: Ignite passion in people (Put consumers first, respect & value coworkers, create world class experiences), Win or learn - we don't lose (Learn quickly, use data to provide solutions, effectively drive change), Take ownership, not credit (Focus on big impact work, do what you say, leave your ego at the door), Fuel the adventure together (Embrace company success, drive cross functional process, foster support & collaboration.), and Never settle (Create the future of grilling, lead with a growth mindset, bring your best self).

BENEFITS

• Hybrid office schedule
• Competitive salary
• Generous Paid Time Off + paid holidays
• A culture that values opportunity for growth, development, and internal promotion
• Health Savings Account with a company paid HSA contribution when enrolled in the traditional high deductible BCBS medical plan with HSA
• Dental and vision plans
• Legal and supplemental insurance available
• 401(k) Match
• Paid parental and major medical leave
• Company paid basic life, AD&D, short-term and long-term disability insurance
• Employee assistance program
• Employee discounts and rewards

About the Company:

Learn more about our story and our products at www.chargriller.com, www.masterbuilt.com, and www.kamadojoe.com. Middleby Outdoor is a subsidiary of Middleby Corporation.

Middleby Corporation is a fast-growing and profitable global manufacturer of commercial foodservice, food processing and residential cooking equipment with approximately $3 billion in revenue headquartered in Elgin, IL. Sales of the company’s products are marketed under 80+ different brands. The company has 55+ manufacturing operations (including 20+ international) and 10 international distribution offices. Middleby has grown from approximately $100 million in revenues since 2001 and was named a Fortune Magazine’s Fastest Growing Company in 2014 and 2015. Forbes included Middleby in their list of the World's Best Employers for 2021.

Middleby Outdoor proudly supports diversity in the workplace and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Employment type: Fulltime, Monday - Friday