Sales Associate-2nd STREET USA, Inc.-Second Hand Clothing Store

3 months ago

Costa Mesa, United States 2ND STREET USA INC Full time
Job DescriptionJob Description

Position: Sales Associate

Reports to: Store Manager

FLSA Status: Non-Exempt

Location: Costa Mesa, CA



General Position Summary

The Sales Associate is responsible for handling various sales activities in the store, including facilitating purchases and providing customer service such as but not limited to greeting customers, building a rapport with customers through gentle conversation around item selections and recommendations, ringing up purchases at the cash register, setting up displays on the sales floor, notifying customers of our social media accounts and online store, and collaborating with other fellow teammates and departments to maintain a clean and organized sales floor, assists in maintaining the stock room.

Essential Job Functions


  • Drives sales by interacting with customers to provide a genuine and welcoming experience.

  • Communicates with customers, management and peers in a friendly and attentive manner puts the customer first.

  • Utilizes strong listening skills to identify customer needs.

  • Applies fashion knowledge to make product recommendations.

  • Balances customers and tasks simultaneously and efficiently, using good judgment and teamwork.

  • Partners with management to resolve customer service situations.

  • Drives credit and other in-store promotional strategies and initiatives.

  • Provides assistance at the fitting room, when appropriate.

  • Processes transactions, which may include mobile POS systems.

  • Demonstrates a sense of ownership of store performance and standards.

  • Maintains zone presentation to ensure the store remains neat, clean, and organized.

  • Processes apparel items and replenishes the sales floor as needed.

  • Participates in ongoing merchandise processing.

  • Responds to phone calls and inquiries.

  • Performs all point of sale tasks, including counting cash and customer purchases.

  • Stays up-to-date on current fashion trends, labels, pricing and what sells in your store.

  • Offers outstanding customer service.

  • Works on interior and window displays and store merchandising.

  • Assists in keeping the store clean and organized.

  • Performs all financial tasks, reconciling cash at closings.

  • Participates in staff training.

  • Responsible for inventory-related tasks.

  • Responsible for opening and closing of the store.

  • Informs customers about upcoming events, gift cards and rewards programs, etc.

  • Supports all other departments as needed.

  • Packages and distributes sold items.

  • Provides a professional level of customer service via email, phone, and in person with emphasis on strong after sales customer service.

  • Controls and maintains stock levels / inventory levels.

  • Adds items onto the retail website.

  • Shoots and edits pictures of products for the retail website.

  • Registers item information on the retail website.

  • Supports Buyer on buying appointments and product viewings.


OTHER & MISCELLANEOUS

  • Seeks constant improvement, more efficient, and less expensive ways or means to perform the work processes.

  • Performs special projects and other miscellaneous duties as assigned by Management.

  • Maintains high ethical standards in the workplace.

  • Reports all irregular issues and problems to management for solutions.

  • Maintains good communication with management, office staff members, and outside contacts.

  • Complies with all company policies and procedures.

  • Responsible for maintaining a clean and safe working area.

Education & Work Experience

  • High School Diploma; or equivalent combination of education and experience.

Certificates / Licenses

  • Driver’s License, if required.

Supervisory Responsibilities

  • None

Work Environment & Physical Demands

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

Store

Noise Levels:

Moderate

Tools & Equipment

  • General office equipment including phones, fax, copier, personal computer, printer, scanner, etc.

  • Software includes the use of Windows operating system and MS Office.

Travel & Driving Requirements

The following travel and driving requirements are required of the incumbent into this position.

Local Travel:

Yes, occasionally as a support member for new store openings.

Domestic Overnight Travel:

Yes, occasionally.

International Travel:

None.

Vehicle driving requirements:

Automobile

Driving Safety Requirements:

Observe speed limits and obey all road signs, as well as keep driving records (i.e., mileage and gas receipts); Refer to Employee Handbook.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully carry out the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.

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