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Customer Care Specialist
2 months ago
What Is MyBambu?
MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.
Schedule: Monday- Friday 8:30am de 4:30pm & weekends rotated from 10am - 6pm
MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire’s Form I-9 to confirm work authorization. Find out more information: E-Verify Participation Poster or Right to Work Poster
Your Opportunity:
The impact that you can have at MyBambu is powerful. We’re looking for someone who’s eager to take on a meaningful role in the success of MyBambu on a massive scale. Someone who takes works seriously, but also isn’t afraid to have some fun either. Someone who’s ready to take MyBambu—and their career—to the next level.
This is an in person full-time position reporting to the Chief Marketing and Operations Officer. As a Customer Care Specialist, you be responsible for delivering exceptional support and satisfaction to our valued customers. Our team of skilled and empathetic representatives is well-equipped to handle a diverse range of inquiries, offering technical assistance, resolving issues, transferring to the applicable department, and ensuring a seamless customer experience.
Job Responsibilities:
Schedule: Monday- Friday 8:30am de 4:30pm & weekends rotated from 10am - 6pm
Customer Support:
- Provide exceptional customer service to MyBambu users via phone, email, and chat.
- Answer inquires, resolve issues, and assist customers in navigating our platform with a focus on first-call resolution and or directing them to the appropriate process or department.
Technical Proficiency:
- Leverage technological expertise to troubleshoot and guide customers through any technical challenges they may encounter.
- Guide customers on how to navigate app.
- Use various software’s and or tools to ensure compliancy and efficient assistance.
Banking Knowledge:
- Utilize banking and financial industry knowledge to answer customer queries related to transactions, account management, and financial tools.
Software Proficiency:
- Demonstrate proficiency in Microsoft Suite applications to efficiently document customer interactions and manage cases.
- Utilize Salesforce to log customer interactions, update records, and contribute to the overall improvement of customer support processes.
Multilingual Support:
- Provide support in multiple languages if bilingual, catering to a diverse customer base.
Collaboration:
- Collaborate with cross-functional teams, including technical support, sales, and product development, to address customer needs and contribute to continuous improvement initiatives.
Skill and Abilities:
- Excellent verbal and written communication skills.
- Extremely proficient in Microsoft Office Suite or related software.
- Ability to adapt to a dynamic work environment and be creative within a team.
- Ability to solve complex software problems.
- Knowledge of computers, networking, and electronics.
- Ability to identify the cause of processing problems and delays and to establish corrective actions.
- Resolution mindset, proven experience helping users navigate the client online platform tools to a solution.
- Actively promote our products and services, focusing on generating immediate conversions in our customers. This includes effectively communicating the benefits of our offerings, identifying customer needs, and facilitating the account activation decision-making process quickly and effectively.
Job Requirements:
- Bilingual (Spanish OR/AND Creole) proficiency is required.
- Minimum of one year of customer service experience
- Minimum of one year of sales experience.
- Technologically savvy with a strong understanding of Microsoft Suite; Salesforce experience is a plus.
- Banking or financial industry experience is highly desirable.
- Excellent communication skills and a customer-centric approach.
- Proven ability to meet or exceed targets in a sales-oriented environment.
- Strong problem-solving skills and the ability to adapt to a dynamic and fast-paced work environment.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Bambu Benefits
- Excellent medical coverage.
- Fifteen (15) days of Paid Time Off.
- Seven (7) days of Paid Holidays.
