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Customer Service Specialist

1 month ago

West Palm Beach, United States MAFÉ Resources Full time

About Us:

Join an innovative technology company at the forefront of e-commerce, where we’re committed to delivering seamless online experiences and top-notch customer service. We’re looking for a passionate Technical Customer Service Specialist with Intercom experience to support our growing customer base and drive satisfaction on our e-commerce platform.


The Role:

As a Technical Customer Service Specialist, you’ll provide exceptional support to our customers via Intercom, troubleshooting technical issues, guiding users through our e-commerce platform, and ensuring a smooth, enjoyable customer experience. This role is perfect for a tech-savvy communicator who loves problem-solving, has a passion for customer success, and is excited to be part of a dynamic team.


Responsibilities:

  • Respond to customer inquiries and provide expert troubleshooting via Intercom, addressing issues related to account management, product inquiries, order processes, and website navigation.
  • Collaborate with internal teams to solve complex issues and enhance the customer journey.
  • Track and analyze customer feedback, providing insights to the team for improving our e-commerce site.
  • Maintain high levels of customer satisfaction by delivering friendly, fast, and accurate support.
  • Contribute to a knowledge base and internal documentation to streamline support processes.


Requirements:

  • Experience using Intercom to deliver customer support (required).
  • Strong technical troubleshooting skills and familiarity with e-commerce websites.
  • Excellent written and verbal communication skills, with an empathetic approach to customer service.
  • Ability to work both independently and collaboratively in a hybrid or remote environment.
  • Must reside in Florida to meet occasional in-person requirements.


Why Join Us?

  • Be part of a rapidly growing tech company with a culture of innovation.
  • Flexible work environment with remote and hybrid options.
  • Opportunities for professional growth and development.